Assistant Store Manager – Lead, Coach & Drive Sales

firstcash-holdings-inc; Phoenix (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Unlimited Commission

Store Performance Bonus

Employee discounts

Earned Wage Access

Vacation & Sick/Personal time

401(k) auto-enrollment

Tuition Reimbursement

Job summary

FirstCash Holdings, Inc. is hiring an Assistant Store Manager in Phoenix, AZ to support daily operations and lead a team.

The role offers $18.00 – $21.00 per hour plus unlimited commission and a store performance bonus, with opportunities to develop leadership and customer service skills while managing a diverse range of merchandise. You’ll drive profitability, coach staff, and ensure top-notch service, with hours typical for retail and benefits like earned wage access and employee discounts.

Qualifications

• 18+ years old with a high school diploma or equivalent.
• Previous leadership, supervisory, or management experience preferred.
• Strong leadership, coaching, and customer service skills.
• Ability to lift up to 50 lbs and perform physical tasks.
• Flexible retail schedule, including weekends and holidays.
• Bilingual applicants encouraged to apply.

Responsibilities

• Support daily store operations and serve as Manager on Duty when needed.
• Deliver exceptional customer service and resolve concerns.
• Coach, train, and develop team members to meet standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open/close the store, including cash handling and procedures.
• Monitor loan and buying transactions for accuracy and compliance.
• Maintain attractive merchandising and store presentation.
• Analyze performance metrics to support business objectives.
• Build product knowledge across merchandise categories.

Skills

Leadership

Coaching

Customer service

Team development

Communication

Flexible schedule

Education

High school diploma

Tools

Retail POS systems

Job description

FirstCash Holdings, Inc. is hiring an Assistant Store Manager in Phoenix, AZ to support daily operations and lead a team.

The role offers $18.00 – $21.00 per hour plus unlimited commission and a store performance bonus, with opportunities to develop leadership and customer service skills while managing a diverse range of merchandise. You’ll drive profitability, coach staff, and ensure top-notch service, with hours typical for retail and benefits like earned wage access and employee discounts.