Assistant Store Manager - King's Shop HI

TravisMathew, LLC; United States; On-site; USD 36,000 - 39,000; Full time

Job summary

TravisMathew is seeking an Assistant Store Manager to support day-to-day retail operations, sales and service, team leadership and operational excellence at our store.

You will drive sales, recruit and train a team of client-experience focused associates, manage inventory and visual merchandising, and work with cross-functional partners to deliver a premier guest experience. Equal opportunity employer.

Qualifications

• Bachelor’s degree preferred.
• 3 years’ experience in a client service-related capacity.
• 2 years’ experience in retail store management.

Responsibilities

• Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop / retain a following of repeat clients to drive sales.
• Assist in developing and implementing strategies to drive sales and key performance indicators.
• Assist in recruiting and training a team of support managers and client experience focused associates.
• Train and coach team to meet and / or adhere to client service standards and company policies and procedures.
• Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Implement product and visual merchandising directives and techniques to maximize space and drive sales.
• Manage inventory control procedures including product receipt, transfers and returns.
• Manage and maintain store cleanliness and organization, including front of house and stock space.
• Foster a work environment focused on teamwork and productivity.

Skills

Customer service

Team leadership

Sales strategy

Communication

Education

Bachelor’s Degree in Business or related field

Tools

POS systems

Microsoft Applications

Back-office operations management

Visual merchandising

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e‑commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Assistant Store Manager is responsible for supporting the day-to-day retail operations of his / her applicable store inclusive of sales and service, team leadership and operational excellence.

ROLES AND RESPONSIBILITIES

• Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop / retain a following of repeat clients to drive sales
• Assist in developing and implementing strategies to drive sales and key performance indicators
• Assist in recruiting and training a team of support managers and client experience focused associates
• Train and coach team to meet and / or adhere to client service standards and company policies and procedures
• Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Implement product and visual merchandising directives and techniques to maximize space and drive sales
• Manage inventory control procedures including product receipt, transfers and returns
• Manage and maintain store cleanliness and organization, including front of house and stock space
• Foster a work environment focused on teamwork and productivity

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Proficient in back-office operations management
• Proficient in visual merchandising
• Ability to recruit, train, manage and develop a team
• Ability to work effectively and collaboratively with cross-functional teams and stakeholders
• Ability to make decisions independently, or escalation when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays
• Strong written and verbal communication skills

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Business or related field preferred
• Minimum 3 years’ experience in a client service-related capacity
• Minimum 2 years’ experience in retail store management

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours
• 26.00 - 27.30 - 28.60 USD Hourly

TravisMathew is an Equal Employment Opportunity