Assistant Store Manager

TravisMathew; Dedham (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A premium apparel brand is seeking an Assistant Store Manager in Dedham, Massachusetts. The successful candidate will support retail operations, lead a team, and drive sales. Key responsibilities include delivering exceptional service, developing client relationships, training staff, managing inventory, and ensuring a productive work environment. A Bachelor’s degree and retail management experience are preferred, alongside strong communication and leadership skills. This role may require non-traditional hours including weekends and holidays.

Qualifications

• Minimum 3 years’ experience in a client service-related capacity.
• Minimum 2 years’ experience in retail store management.

Responsibilities

• Provide an approachable and efficient sales and service focus on the floor.
• Connect with in-store clients and develop a following of repeat clients.
• Assist in recruiting and training a team of support managers.
• Create and manage in-store events and marketing initiatives.
• Manage inventory control procedures.
• Foster a work environment focused on teamwork and productivity.

Skills

Sales and service

Team leadership

Inventory management

Microsoft Applications

Visual merchandising

Strong communication skills

Decision-making

Education

Bachelor’s Degree in Business or related field

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Assistant Store Manager is responsible for supporting the day-to-day retail operations of his / her applicable store inclusive of sales and service, team leadership and operational excellence.

Roles and Responsibilities

• Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop / retain a following of repeat clients to drive sales
• Assist in developing and implementing strategies to drive sales and key performance indicators
• Assist in recruiting and training a team of support managers and client experience focused associates
• Train and coach team to meet and / or adhere to client service standards and company policies and procedures
• Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Implement product and visual merchandising directives and techniques to maximize space and drive sales
• Manage inventory control procedures including product receipt, transfers and returns
• Manage and maintain store cleanliness and organization, including front of house and stock space
• Foster a work environment focused on teamwork and productivity
• Proficient in Microsoft Applications
• Proficient in back-office operations management
• Proficient in visual merchandising
• Ability to recruit, train, manage and develop a team
• Ability to work effectively and collaboratively with cross-functional teams and stakeholders
• Ability to make decisions independently, or escalate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays
• Strong written and verbal communication skills

Education and Experience

• Bachelor’s Degree in Business or related field preferred
• Minimum 3 years’ experience in a client service-related capacity
• Minimum 2 years’ experience in retail store management

Physical Requirements / Work Environment (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours