Assistant Store Manager - Elevate Service & Store Ops

Free People; San Diego (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Job summary

Free People is seeking an Assistant Store Manager in San Diego to lead a dynamic team and deliver an engaging in-store experience. The role focuses on brand-aligned visuals, customer service excellence, and strong teamwork to meet sales goals.

The ideal candidate has 1+ years of store leadership experience, a passion for the FP brand, and a willingness to work flexible hours, including nights, weekends, and holidays. This on-site position offers growth within the brand and supportive leadership.

Qualifications

• Love for the FP brand.
• 1+ years store leadership experience.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.
• Experience being a team player.

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer.
• Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way
• Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications
• Guides the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability
• Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities
• Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
• Sustains daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart
• Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team
• Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth

Skills

Store leadership

Team player

Flexible hours

Customer service

Brand passion

Job description

Free People is seeking an Assistant Store Manager in San Diego to lead a dynamic team and deliver an engaging in-store experience. The role focuses on brand-aligned visuals, customer service excellence, and strong teamwork to meet sales goals.

The ideal candidate has 1+ years of store leadership experience, a passion for the FP brand, and a willingness to work flexible hours, including nights, weekends, and holidays. This on-site position offers growth within the brand and supportive leadership.