Assistant Store Manager - Dynamic Brand & Team Leader

URBN Urban Outfitters, Inc.; Woodcliff Lake (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking an Assistant Store Manager for our Woodcliff Lake store. You will support selling, service, and operations to create an engaging environment and build customer relationships through personalized service and product recommendations.

You will help manage daily store operations, schedule and payroll, and develop the team while upholding brand standards, visual priorities, and omni-channel capabilities to drive store performance.

Qualifications

• Love for the FP brand.
• 1+ years store leadership experience.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Brand Experience: Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer.
• Brand Experience: Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way.
• Brand Experience: Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications.
• Leadership + Team management: Guides the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability.
• Leadership + Team management: Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities.
• Leadership + Team management: Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection.
• Visual + Business Operations: Sustains daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart.
• Visual + Business Operations: Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels.
• Visual + Business Operations: Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensures omni-channel orders are processed timely and accurately.
• Visual + Business Operations: Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
• Communication + Relationships: Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported.
• Communication + Relationships: Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team.
• Communication + Relationships: Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager.
• Communication + Relationships: Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth.

Skills

Love for the FP brand

1+ years store leadership

Team player

Flexible hours

Eagerness to learn

Job description

URBN Urban Outfitters, Inc. is seeking an Assistant Store Manager for our Woodcliff Lake store. You will support selling, service, and operations to create an engaging environment and build customer relationships through personalized service and product recommendations.

You will help manage daily store operations, schedule and payroll, and develop the team while upholding brand standards, visual priorities, and omni-channel capabilities to drive store performance.