Assistant Store Manager & Customer Experience Lead

R551US The Finish Line, Inc.; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Employee discounts

Job summary

The Finish Line, Inc. is seeking an Assistant Store Manager and Supervisor to lead daily store operations, inspire a high-performance team, and deliver exceptional customer experiences.

You’ll have the autonomy to shape the store’s success and contribute to our company’s growth. As a member of Management, you will drive sales, manage inventory and merchandising, and ensure compliance with policies while delivering strong customer service in a dynamic retail environment.

Qualifications

• Minimum 5+ years retail leadership or store management experience.
• Proven ability to drive sales and manage a team.
• Strong customer service focus and communication skills.
• Comfort with data analysis and budgets.
• Flexibility to work weekends and holidays.
• Proficiency with store technology and software.

Responsibilities

• Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.
• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
• Innovation & Problem-Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.
• Additional duties and projects as required.

Skills

Leadership

Customer service

Sales

Analytical skills

Scheduling & time management

Communication

Tech-savvy

Education

High School diploma or GED

Tools

Retail management software

Basic computer applications

Job description

The Finish Line, Inc. is seeking an Assistant Store Manager and Supervisor to lead daily store operations, inspire a high-performance team, and deliver exceptional customer experiences.

You’ll have the autonomy to shape the store’s success and contribute to our company’s growth. As a member of Management, you will drive sales, manage inventory and merchandising, and ensure compliance with policies while delivering strong customer service in a dynamic retail environment.