Assistant Store Manager Chicago

Four Seasons Recruitment Ltd; Illinois; Presencial; USD 72.000 - 88.000; Jornada completa

Descripción de la vacante

Assistant Store Manager Chicago - Luxury is sought for Plaza Del Lago, Chicago, to support the Store Manager in delivering a premium, personalised customer experience within a luxury fashion environment.

You will lead clienteling and long-term relationships, motivate the team, and uphold high standards of service while driving sales and operational efficiency on-site, including weekends for events.

Formación

• Experience in store management or retail leadership.
• Luxury retail experience preferred.
• Strong customer-facing skills; clienteling and personal shopping.
• Excellent communication and teamwork.

Responsabilidades

• Support Store Manager with day-to-day operations, opening/closing.
• Assist with visual merchandising, inventory, and store presentation.
• Deliver premium customer experience with product knowledge and styling guidance.
• Build long-term client relationships via clienteling and personal shopping.
• Support development of store client base and high-value traffic.
• Lead, motivate and support store team; assist with scheduling and training.
• Manage POS activities and store procedures.
• Monitor store performance and assist sales targets.
• Maintain cleanliness and presentation; follow loss-prevention procedures.
• Collaborate with leadership to drive sales and operational efficiency.

Conocimientos

Store management

Retail leadership

Customer service

Clienteling

Herramientas

POS systems

Shopify

Descripción del empleo

Assistant Store Manager Chicago - Luxury

Up to $80,000 + Bonus

Plaza Del Lago, Chicago

Permanent

The Role

A luxury fashion brand is seeking an experienced Assistant Store Manager to support the Store Manager at its Plaza Del Lago location in Chicago. The role will support the day-to-day operation of the store while helping to deliver a premium, highly personalised customer experience.

The Assistant Store Manager will play an important role in clienteling, developing long-term customer relationships and supporting sales growth. The position will also involve leading and motivating the store team, supporting training and maintaining high operational and service standards.

Key Responsibilities

• Support the Store Manager with the day-to-day running of the store, including opening and closing procedures.
• Support visual merchandising, inventory management and overall store presentation.
• Deliver a premium customer experience through strong product knowledge, styling advice and personalised service.
• Build and maintain long-term customer relationships through clienteling and personal shopping.
• Support efforts to develop the store's client base and increase high-value customer traffic.
• Lead, motivate and support store team members to maintain high standards of service and performance.
• Assist with team scheduling and training where required.
• Manage point-of-sale activities and support accurate store procedures.
• Monitor store performance and support the achievement of sales targets.
• Maintain high standards of cleanliness, organisation and presentation throughout the store.
• Follow appropriate loss-prevention procedures.
• Work closely with store leadership to drive sales, customer loyalty and operational efficiency.

About You

• Previous experience in Store Management, Assistant Store Management or retail leadership.
• Previous experience within fashion or specialty retail is essential; luxury retail experience is highly desirable.
• Strong customer-facing skills, with proven experience in personal shopping and clienteling.
• A genuine passion for product, fashion and styling.
• Excellent communication skills and the ability to engage confidently with customers and colleagues.
• Proven ability to supervise, motivate and support a retail team.
• Strong organisational skills and attention to detail.
• Comfortable using POS systems and basic retail analytics; Shopify experience is an advantage.
• Customer-focused, commercially aware and committed to delivering high standards of service.
• Able to work full-time on-site, including weekends and occasional evenings for events.