Assistant Store Manager/Bench Manager

Theisen's Home Farm Auto; Coralville (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to enhance customer service and operational efficiency. This role involves supporting the store manager in daily operations, training staff, and ensuring a welcoming environment for customers. The ideal candidate will possess strong communication and organizational skills, with a focus on teamwork and community involvement. Join a company that values respect, collaboration, and service, and be part of a culture that encourages growth and innovation. If you're passionate about retail and customer service, this opportunity is perfect for you!

Benefits

401K competitive match

PTO

Holidays

Birthday-off with pay

Associate discount

Health insurance

Dental insurance

Vision insurance

Flexible spending accounts

Short-term and long-term disability

Qualifications

• Bachelor's degree preferred, with 2+ years of retail or managerial experience.
• Proficient in Microsoft Office and excellent communication skills.

Responsibilities

• Assist the store manager in operations and ensure customer satisfaction.
• Train associates and maintain store cleanliness and appearance.

Skills

Customer service

Retail management

Communication skills

Problem-solving

Organizational skills

Decision-making

Integrity and business ethics

Education

Bachelor’s degree in business related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Description

Assistant Store Manager / Bench Manager

Employment Type: Full Time

Supervisor: Store Manager

Location: Must be willing to relocate

Job Description

To assist the store manager in operating a store that stresses the importance of customer service, maintains associate morale, provides training, and maximizes sales and profits.

Qualifications

• Bachelor’s degree in business related field preferred
• Minimum 2 years of retail or managerial experience
• Satisfactory completion of National Retail Hardware Association test within three months of starting
• Valid driver’s license with clean driving record

Key Responsibilities

• Interact, assist, and provide prompt attention to customers and associates throughout entire store
• Assist store manager in maintaining and ensuring cleanliness and appearance of the store
• Perform tasks normally required of associates including, but not limited to, driving forklift, load outs, changing tires, and running cash registers
• Perform daily walking tour of store to ensure all areas meet company standards and to assign duties
• Produce timely results in areas not meeting company standards, and follow through on priorities
• Observe needs of customers through merchandising, stock levels, prompt service, refunds and sales
• Aid in maintaining all aspects of merchandising including but not limited to endcaps, displays, signing, facing, and cross merchandising
• Provide training for associates as needed and help maintain a knowledgeable associate base
• Aid in the supervision of all store personnel and notify manager of problems arising in the day-to-day operation of the store
• Assist manager in maintaining proper staffing needs, follow hiring procedures, and maintain consistent disciplinary action as directed by manager
• Play a role in Ad Set and maintenance
• Learn manager responsibilities, such as operations, scheduling, training, personnel issues, etc.
• Responsible for inventory and order verification, and overseeing bank deposits when manager is not available
• Perform various administration functions and open and close the store as needed
• Be involved in the community in which the store serves and encourage others to get involved in non-profit organizations
• Other duties as requested by management

Required Knowledge, Skills, and Abilities

• Proficient in Word, Excel, Outlook and Power Point, as well as knowledge of spreadsheet analysis
• Exhibit a high level of integrity and business ethics to handle sensitive and confidential information
• Excellent written and verbal communication skills and the ability to effectively express ideas or instructions to others
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to perform forecasting, marketing, and analysis
• Ability to write routine reports, correspondence and speak effectively before individuals or groups
• Ability to calculate figures and amounts such as discounts, percentages, and volume
• Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store records
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Excellent organizational skills with the ability to plan, prioritize and organize a diversified workload with multiple priorities
• Ability to work well under pressure with attention to detail and flexible in attending to new priorities as they arise
• Good decision-making and problem-solving skills and ability to make realistic and rational decisions based on logical assumptions and relevant facts
• Some knowledge in construction, maintenance, electrical, repair, plumbing, forklift and pallet jack operations is helpful but not required
• Ability to assign and evaluate work, coach, mentor, delegate, do planning, recordkeeping, reporting, supervising, and training
• Possess a positive attitude, good listening skills and an outgoing personality

Physical Demands

Frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.

Work Environment and Working Conditions

Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed.

Benefits

Part-Time and Full-Time Eligible:

• Competitive match on 401K
• PTO
• Holidays
• Birthday-off with pay
• Associate discount and many other benefits

Full-Time Also Eligible:

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Short-term and long-term disability

Company Culture and Values

At Theisen's, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen's, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.