Tour Manager

Shri Balaji Travels Shoppee; United States; Remote; USD 35,000 - 65,000; Full time

Job summary

An established industry player in travel management is seeking a dedicated Tour Operations Manager. This role involves overseeing tour operations from inception to execution, ensuring that every itinerary is flawlessly managed. You'll be the key point of contact for clients, providing exceptional customer service and building lasting relationships. Your expertise in crisis management will be crucial in addressing passenger complaints and unexpected events. Join a dynamic team where your contributions will enhance the travel experience for clients and ensure smooth operations.

Qualifications

• Experience in managing tour operations and ensuring seamless execution.
• Strong customer service skills with a focus on relationship building.

Responsibilities

• Manage tour operations from start to finish, ensuring seamless execution of itineraries.
• Coordinate with travel agents and suppliers to resolve issues promptly.

Skills

Crisis Management

Customer Service

Relationship Building

Coordination

Job description

Roles and Responsibilities

• Manage tour operations from start to finish, ensuring seamless execution of itineraries.
  
• Coordinate with travel agents, suppliers, and other stakeholders to resolve issues promptly.
  
• Handle passenger complaints and feedback effectively through crisis management techniques.
  
• Develop strong relationships with clients by providing exceptional customer service and building trust.
  
• Oversee disaster management plans during unexpected events or emergencies.