Assistant Store Manager at NAPA Auto Parts

NAPA Auto Parts; Cabot (AR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401K

Job summary

NAPA Auto Parts in Cabot, AR is seeking an Assistant Store Manager with a passion for automotive service and customer care. You will lead a fast-paced team, support the store manager, and drive sales, service, and store operations to deliver exceptional customer experiences.

Join a team that values hands-on leadership, employee engagement, and continuous improvement, with opportunities for career growth and a strong benefits package, including health benefits and a 401K plan.

Qualifications

• High school diploma or equivalent.
• Experience in the automotive after-market service industry or hobby/DIY world.
• Passion for delivering customer care and building long term relationships.
• Thrive in a fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.

Responsibilities

• Lead a successful team, support the store manager, and manage in our fast-paced retail stores.
• Manage store operations to maximize sales, profits, and customer service.
• Build, coach, train, and engage crew team to deliver superior levels of customer care and business results.
• Inventory protection, asset management, operational and safety issues.
• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas.
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures.
• Grow customer relationships, help with sales/service questions, and ensure positive experience both in the store and on the phone.

Skills

Customer service

Leadership

Sales awareness

Problem solving

ASE Certifications

NAPA Know How

Education

High school diploma or equivalent

Technical or trade school courses

Job description

Assistant Store Manager

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:

Primary Responsibilities:

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Know how to provide daily leadership and create and sustain a culture of employee engagement
• Know the importance of partnering with your teammates in order to drive store initiatives
• Care about people and profit
• Want to join a team where you can learn and grow your career the opportunities are endless!
• A Day in the life:
• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits, and customer service
• Build, coach, train, and engage crew team to deliver superior levels of customer care and business results
• Inventory protection, asset management, operational and safety issues
• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
• Grow customer relationships, help with sales/service questions, and ensure positive experience both in the store and on the phone

Required skills include:

• High school diploma or equivalent. Technical or trade school courses or degree completion.
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive.
• Passion for delivering customer care and building long term relationships
• Thrive off of working in a very fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems
• Ability to lift 60lbs in some situations
• And if you have this, even better:
• Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
• Entirely customer-centric (external/internal)
• ASE Certifications
• NAPA Know How
• Why NAPA may be the right place for you:
• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a family feel
• Company Culture that works hard yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team