Assistant Store Manager (Ala Moana)

TravisMathew, LLC; Honolulu (HI); On-site; USD 42,000 - 62,000; Full time

Job summary

TravisMathew is seeking an Assistant Store Manager to help run day-to-day retail operations for our Honolulu store, driving sales and delivering exceptional service.

You will lead a team, recruit and train staff, implement merchandising and CRM activities, and ensure inventory control and store cleanliness.

Bachelor’s Degree preferred; minimum 3 years in client service and 2 years in retail management; willingness to work non-traditional hours.

Qualifications

• Bachelor’s Degree preferred.
• Minimum 3 years’ experience in a client service‑related capacity.
• Minimum 2 years’ experience in retail store management.

Responsibilities

• Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop / retain a following of repeat clients to drive sales.
• Assist in developing and implementing strategies to drive sales and key performance indicators.
• Assist in recruiting and training a team of support managers and client experience focused associates.
• Train and coach team to meet and / or adhere to client service standards and company policies and procedures.
• Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Implement product and visual merchandising directives and techniques to maximize space and drive sales.
• Manage inventory control procedures including product receipt, transfers and returns.
• Manage and maintain store cleanliness and organization, including front of house and stock space.
• Foster a work environment focused on teamwork and productivity.

Skills

Microsoft Apps

POS

Back-office operations

Visual merchandising

Recruit/Train team

Cross-functional collaboration

Independent decision making

Flexible hours

Strong communication

Education

Bachelor’s Degree preferred

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew. The Assistant Store Manager is responsible for assisting in managing the day-to-day retail operations of his/her applicable store inclusive of sales and service, team leadership and operational excellence.

Roles and Responsibilities

• Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop / retain a following of repeat clients to drive sales.
• Assist in developing and implementing strategies to drive sales and key performance indicators.
• Assist in recruiting and training a team of support managers and client experience focused associates.
• Train and coach team to meet and / or adhere to client service standards and company policies and procedures.
• Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Implement product and visual merchandising directives and techniques to maximize space and drive sales.
• Manage inventory control procedures including product receipt, transfers and returns.
• Manage and maintain store cleanliness and organization, including front of house and stock space.
• Foster a work environment focused on teamwork and productivity.

Technical Competencies (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications.
• Proficient in point-of-sale (POS) systems.
• Proficient in back-office operations management.
• Proficient in visual merchandising.
• Ability to recruit, train, manage and develop a team.
• Ability to work effectively and collaboratively with cross‑functional teams and stakeholders.
• Ability to make decisions independently, or escalated when applicable.
• Ability to work non‑traditional hours; weekends, evenings and holidays.
• Strong written and verbal communication skills.

Education and Experience

Bachelor’s Degree in Business or related field preferred.

Minimum 3 years’ experience in a client service‑related capacity.

Minimum 2 years’ experience in retail store management.

Physical Requirements / Work Environment

Work is performed in a retail environment / store. Walk, sit, stand, bend, reach and move continually during working hours.

Disclaimer

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at‑will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.

If your experience is close to what we’re looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem‑solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

TravisMathew is an Equal Employment Opportunity.