Client Associate - Ala Moana (Part Time)

TravisMathew; Honolulu (HI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading retail apparel brand in Honolulu is seeking a Client Associate. This role focuses on delivering exceptional in-store sales and service experiences, connecting with clients to build lasting relationships, and maintaining store standards. The ideal candidate has experience in client services and excellent communication skills. Join the team to contribute to a culture of performance and lifestyle apparel.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Proficient in Microsoft Applications.
• Strong written and verbal communication skills.

Responsibilities

• Instill an approachable and efficient sales and service focus.
• Connect with in-store clients and develop a following.
• Maintain in-depth knowledge of apparel each season.
• Participate in-store events and marketing initiatives.
• Adhere to client service standards and company policies.
• Foster a friendly environment for in-store guests.
• Maintain store cleanliness and organization.
• Make decisions independently or escalate when necessary.
• Ability to work non-traditional hours.

Job description

1 week ago Be among the first 25 applicants

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

JOB OVERVIEW

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space
• Proficient in Microsoft Applications
• Strong written and verbal communication skills
• Ability to make decisions independently, or escalate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.