Assistant Store Manager 6851

CNG Holdings, Inc.; Victoria (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager to provide exceptional customer service and ensure compliance with regulations. The role involves educating customers on financial products, managing cash transactions, and maintaining store operations. Ideal candidates will have strong communication skills and a commitment to the company's values.

Qualifications

• 1+ year of experience in sales, customer service, or cash handling preferred.
• Reliable personal transportation and valid driver’s license required.

Responsibilities

• Serve and educate customers on product portfolio.
• Handle cash and manage cash drawer.
• Comply with federal and state regulations.

Skills

Customer Service

Active Listening

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Job Description

General Function / Summary:
As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Duties

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve directly with the customer.
• Answer inquiries via telephone regarding questions, applications, requests, or other issues.
• Perform outbound sales, courtesy, and collection calls following federal regulations, store procedures, and regional expectations.
• Respond professionally to customers, explaining solutions and ensuring they feel valued.
• Handle cash, manage a cash drawer, and perform cash deposits; may include bank deposits or pickups.
• Balance daily receipts with sales reports and resolve discrepancies.
• Verify customer information during transactions.
• Process transactions accurately, including loans, check cashing, and Net Spend, following company policies.
• Comply with federal and state regulations, company policies, and complete required trainings.
• Perform other duties as assigned.

Minimum Education And Experience

• High school diploma, GED, or equivalent experience.
• 1+ year of experience in sales, customer service, or cash handling preferred.
• Strong customer service, active listening, and communication skills.
• Proficiency in Microsoft Office.
• Ability to multitask, prioritize, and work independently.
• Reliable personal transportation, valid driver’s license, and insurance.
• Willingness to live and embrace core values of accountability, inclusiveness, transparency, and focus.

Physical Demands

• Work in call center, retail, or office environment.
• Handle cash extensively.
• Extended use of phone and computer screens.
• Long periods of standing.
• Lift up to 50 lbs with or without accommodations.

Travel / Attendance

• Travel to stores within the district using personal vehicle.
• Potential travel to neighboring districts and overnight stays.
• Work scheduled shifts as assigned.

Why Choose CNG Holdings, Inc.

CNG Holdings Inc., headquartered in Cincinnati, Ohio, is a leader in financial services, providing accessible financial products to improve customers’ financial situations. Our mission is to help and educate our customers, building long-term relationships. Our vision is to deliver innovative solutions for a better future.

Our Values and Diversity Commitment

We are committed to diversity and equal opportunity employment, making decisions without regard to race, religion, gender, or other protected classes. We foster an inclusive, transparent, and accountable work environment.

This description provides an overview of the role and is not exhaustive of all responsibilities, duties, and skills required.