Assistant Store Manager

Kohl's; Woodhaven (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager to oversee store operations and merchandising. The role involves coaching associates, ensuring customer satisfaction, and driving sales. Ideal candidates will have strong communication skills and experience in retail management.

Qualifications

• Experience supervising teams or associates.
• Strong communication and interpersonal skills.
• Flexible availability including days, nights, weekends, and holidays.

Responsibilities

• Oversee store operations and merchandising.
• Manage training processes for new hires.
• Ensure sound operational processes and customer service.

Skills

Communication

Interpersonal Skills

Decision-Making

Problem-Solving

People Management

Talent Development

Education

College degree or equivalent education

Job description

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About The Role

As an Operations Manager or Merchandising Manager, you will oversee store operations and/or merchandising, delivering excellent customer service. You will teach, coach, and develop associates to execute operational, service, and merchandising processes focused on consistent execution and efficiency. You will be accountable for the overall results and success of key performance measures, with a primary goal of driving sales and profitability.

What You’ll Do

1. Ensure sound operational processes, including receiving and processing product, stockroom management, and omni-channel fulfillment.
2. Drive accuracy through completion of all required business directives such as merchandise disposition practices.
3. Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment based on sell-through and seasonal changes.
4. Lead efforts at the point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
5. Ensure store merchandising standards follow visual merchandising direction, making decisions about and adaptations to merchandising based on layout, adjacencies, and store needs; display products clearly, understandably, and compellingly.
6. Lead execution of pricing activities, ensuring accurate and efficient price changes, sign updates, and ticketing procedures.
7. Support loss prevention by educating associates, monitoring store activity, maintaining product protection standards, and partnering with Loss Prevention.
8. Manage training processes for new hires, ensuring skill development in processes, inventory procedures, productivity, merchandising, product knowledge, and use of Kohl’s resources.

All Manager Roles At Kohl’s Are Responsible For

1. Managing with integrity, honesty, and fostering teamwork in an inclusive culture.
2. Making sound judgments and involving partners as needed.
3. Modeling, enforcing, and guiding associates.
4. Coaching a customer service mindset, anticipating needs, and resolving issues satisfactorily.
5. Maintaining operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and signage.
6. Adjusting resources to support customer needs and workload demands.
7. Using KPIs to inform business decisions and improve store results.
8. Managing talent through hiring, training, developing, and supervising.
9. Completing multiple tasks within established timeframes.
10. Reinforcing company policies, procedures, standards, and safety protocols.
11. Performing other assigned responsibilities.

Required Skills

1. Must be 18 years or older.
2. Experience supervising teams or associates, including coaching and performance management.
3. Strong communication and interpersonal skills.
4. Excellent decision-making and problem-solving skills for quick decisions.
5. People management and talent development skills.
6. Flexible availability, including days, nights, weekends, and holidays.

Preferred Qualifications

1. Experience in retail, preferably in a managerial role.
2. College degree or equivalent education and 2 years of retail or similar industry experience.