Assistant Store Manager

Wild Bill’s Tobacco; Madison Heights (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the tobacco industry is seeking an Assistant Store Manager to support store operations, manage employees, and enhance customer service. This full-time role involves developing strategies for store performance and maintaining a positive shopping environment. The ideal candidate will possess strong communication skills, a high school diploma, and the ability to work flexible hours, including weekends and holidays.

Benefits

Health, dental, vision, and life insurance after 60 days

Merchandise discounts

Opportunities for development and growth

Bi-annual merit increases

Recognition programs

Monthly bonus potential

Qualifications

• At least 21 years old.
• Flexibility to work weekends and holidays.

Responsibilities

• Assist in recruiting and managing store employees.
• Ensure smooth store operations and excellent customer service.
• Meet or exceed sales and operational goals.

Skills

Written and verbal communication

Customer service

Store operations knowledge

Microsoft Office proficiency

Basic math skills

Education

High school diploma or equivalent

Job description

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Description

The Assistant Store Manager supports the Store Manager in all store operations, including managing employees, ensuring excellent customer service, and maximizing sales. This role involves developing and implementing strategies to improve store performance and profitability while maintaining a positive environment for customers and staff. It is a developmental role aimed at those aspiring to become Retail Store Managers.

Job Type

Full-time

Responsibilities

• Assist in recruiting, interviewing, selecting, and retaining store employees.
• Assist in managing and developing store employees for optimal performance.
• Develop team selling skills and educate the team about products.
• Ensure smooth store operations, including inventory management, expense monitoring, promotional activities, and scheduling.
• Provide excellent customer service, handle inquiries and complaints, and ensure a positive shopping experience.
• Gain product knowledge and stay updated on product launches and promotions.
• Build relationships with customers to suggest products.
• Meet or exceed sales and operational goals.
• Collaborate with the Store Manager and staff to meet operational and financial targets.
• Maintain a safe, clean, and organized store environment, enforcing policies and procedures.
• Provide feedback and recommendations to the Store Manager on various operational aspects.
• Manage daily store operations, including inventory, cash handling, staffing, and cleanliness.
• Spend most of the business hours on the sales floor engaging with customers and staff.
• Work full-time hours, including evenings, weekends, and holidays.

Requirements

Knowledge and Skills

• Written and verbal communication
• Customer service
• Microsoft Office proficiency
• Store operations knowledge
• Basic math skills

Qualifications

• At least 21 years old
• High school diploma or equivalent
• Flexibility to work weekends and holidays
• Ability to work 12-hour shifts at times
• Ability to stand for long periods and lift up to 50 pounds

Benefits

• Health, dental, vision, and life insurance after 60 days
• Merchandise discounts
• Opportunities for development and growth
• Bi-annual merit increases
• Recognition programs
• Monthly bonus potential

Additional Details

Position is full-time, with the majority of hours spent on the sales floor. Flexibility for evenings, weekends, and holidays is required.