Assistant Store Manager

Kohl's Peru; Woodhaven (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Kohl's is seeking an Operations Manager or Merchandising Manager to oversee store operations, ensuring excellent customer service and effective merchandising. The role involves coaching associates, managing inventory, and driving sales performance while fostering a positive team culture.

Qualifications

• Experience supervising teams and coaching.
• Strong communication and interpersonal skills.
• Flexible availability, including nights and weekends.

Responsibilities

• Oversee store operations and merchandising.
• Ensure sound operational processes and customer service.
• Manage training for new hires on processes and tools.

Skills

Communication

Decision-making

Problem-solving

People management

Talent development

Education

College degree

Job description

As an Operations Manager or Merchandising Manager, you will oversee store operations and/or merchandising, ensuring excellent customer service. Your role involves coaching and developing associates to execute operational, service, and merchandising processes with consistency and efficiency. You will be responsible for the overall results and success of key performance measures, primarily focused on driving sales and profitability.

What You’ll Do

1. Ensure sound operational processes, including receiving and processing product, stockroom management, and omni-channel fulfillment.
2. Drive accuracy through completion of business directives such as merchandise disposition practices.
3. Maintain appropriate product levels on the sales floor by planning and directing replenishment based on sell-through and seasonal changes.
4. Lead efforts at point of sale and customer service departments to deliver quick transactions and a compelling customer experience.
5. Ensure store merchandising standards follow visual direction, making decisions and adaptations based on layout and store needs to present products clearly and attractively.
6. Direct, teach, and train associates to execute merchandising standards timely and accurately.
7. Lead pricing activities, ensuring accuracy in price changes, signage, and ticketing.
8. Support loss prevention by educating staff, monitoring store activity, maintaining protection standards, and partnering with Loss Prevention.
9. Manage training for new hires on processes, inventory procedures, merchandising, and tools.
10. Manage with integrity, foster teamwork, and create an inclusive culture.
11. Exercise judgment in decision-making, involving partners as needed.
12. Model and enforce standards, provide guidance, and develop customer service skills among staff.
13. Maintain operational standards, including proper pricing and signage, and monitor KPIs to inform business decisions.
14. Manage talent through hiring, training, and supervision.
15. Ensure safety policies are followed to protect staff and customers.
16. Perform other assigned responsibilities.

What Skills You Have

Required:

• Must be 18 or older.
• Experience supervising teams, coaching, and performance management.
• Strong communication and interpersonal skills.
• Decision-making and problem-solving abilities.
• People management and talent development skills.
• Flexible availability, including nights, weekends, and holidays.

Preferred:

• Retail management experience.
• College degree or equivalent experience in retail or related industry.

Essential Functions

Must perform all essential functions listed, including completing training, adhering to dress code, operating technology, and maintaining physical fitness for lifting and movement tasks. Reasonable accommodations may be provided for disabilities.

Physical Requirements

• Lift up to 50 lbs. frequently; over 50 lbs. with assistance.
• Climb, squat, bend, reach, and perform physical tasks regularly.
• Stand and walk for entire shifts.
• Visual verification and merchandise inspection capabilities.

About Us

Our purpose at Kohl's is to take care of families' realest moments. Kohl’s has been serving families for over 60 years, supporting diverse families and fostering a caring environment. We are committed to a safe, healthy workplace and seek talent aligned with our values to support personal and community growth.