Assistant Store Manager

Auburn Spirits; Wichita (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Auburn Wine & Spirits in Wichita, KS is seeking an Assistant Store Manager who loves wine, spirits, and beer and delivering outstanding customer service. You will help the General Manager run day-to-day operations, lead Brand Ambassadors, support wholesale accounts, and share our story on social channels.

You will drive sales growth, build relationships with customers and local partners, coordinate tastings and events, and help tell the Celebrate Local story in the community.

Qualifications

• 2+ years of customer service experience, including retail supervision or management
• POS and cash handling experience
• Strong communication and conflict resolution skills
• Availability to work evenings, weekends, and holidays
• Valid driver’s license with an insurable driving record
• Must be 21 or older
• No felony convictions as required by state law for liquor retailers

Responsibilities

• Lead the team on the floor, train and coach Brand Ambassadors, schedule and approve hours
• Run store operations: manage POS, pricing, reports, cash handling, inventory and displays
• Support wholesale accounts: coordinate orders and keep customers informed
• Drive marketing, events, tastings, and community engagement: create social content and promote Celebrate Local initiatives

Skills

Customer service

POS operations

Communication

Evenings availability

Tools

POS system

Job description

About The Role

Auburn Wine & Spirits is looking for an Assistant Store Manager who loves great wine, spirits, and beer as much as they love great customer service. You will help the General Manager run the store day to day, lead our team of Brand Ambassadors, support our wholesale accounts, and help tell our story on social media and in the community. If you want a hands-on role where you can grow sales, build relationships, and make the store a destination, we would like to meet you.

Reports to: General Manager

What You Will Do

Lead the team and the floor

• Schedule, train, coach, and develop Brand Ambassadors, and help recruit and hire new team members
• Assign shift duties and approve hours for payroll
• Create a welcoming experience with knowledgeable product recommendations
• Ensure the team follows all laws governing alcohol sales

Run store operations

• Manage the POS system, pricing updates, reports, and cash handling practices
• Receive, price, stock, and rotate inventory, and flag low or out-of-stock items
• Build and refresh promotional displays and keep the store clean, organized, and well stocked

Support wholesale accounts

• Help coordinate wholesale orders with the wholesale team, store staff, and delivery personnel so orders are accurate and on time
• Monitor product availability, communicate shortages or delays, and keep wholesale customers informed

Drive marketing, events, and community engagement

• Create photo and video content for Facebook, Instagram, and other channels featuring new products, private barrel selections, tastings, and events
• Help produce signage, flyers, email content, and other marketing materials
• Coordinate and promote tastings, product demos, vendor events, and seasonal promotions
• Represent the store at events and trade shows, and build partnerships with local businesses through our Celebrate Local initiatives

Required

What You Will Bring

• 2+ years of customer service experience, including at least 1 year in retail management or supervision
• POS and cash handling experience
• Strong communication, active listening, and conflict resolution skills
• Availability to work evenings, weekends, and holidays
• Valid driver’s license with an insurable driving record
• Must be 21 or older
• No felony convictions (required by state law for employees of licensed liquor retailers)

Preferred

• Experience in wine and spirits retail
• CSW (Certified Specialist of Wine) or CSS (Certified Spirits Specialist) certification
• Comfort creating social media content

Equivalent combinations of education and experience will be considered.

Physical Requirements

This role is primarily indoors, with occasional outdoor events. It requires standing for extended periods, bending, reaching overhead, and lifting up to 50 lbs with or without assistance.