Assistant Store Manager

O'Reilly Auto Parts; Westfield (MA); On-site; USD 125,000 - 150,000; Full time

Job summary

A leading company in the automotive parts industry is seeking an Assistant Store Manager to support operations and customer service. The role involves leading a team, managing store functions during the Store Manager's absence, and ensuring excellent service. The ideal candidate will have certifications in sales and management, and bilingual skills are highly desired. The company offers competitive wages, benefits, and opportunities for career growth.

Benefits

Competitive wages & paid time off

Stock Purchase Plan

401(k) with employer contributions

Medical, Dental, & Vision insurance

Health and Wellbeing programs

Tuition assistance programs

Opportunities for career growth

Qualifications

• Assist Store Manager in operations and lead team in customer service.
• Participate in recruiting and ensure compliance with company policies.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels and assist in staffing during peak hours.
• Perform store opening/closing duties and ensure compliance with policies.

Skills

Sales

Customer Service

Bilingual

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

Compensation Pay Range:

$15.00 - $20.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance bonuses, or premiums that may be paid in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager is expected to lead the store team members in servicing customers.

Bilingual candidates are encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead the store team members in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, including team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours (lunch, late afternoons, evenings, weekends).
4. Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring team members stay current on training.
5. Participate in recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management to select qualified team members.
6. Ensure the telephone is answered according to company policy.
7. Ensure timely processing of buy online/ship to store, transfers, and DC add orders, and contact customers upon shipment arrivals as needed.
8. Utilize electronic outside purchase order ledger for handling special orders and outside purchases efficiently.
9. Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately, and handle returned merchandise properly.
10. Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
11. Communicate Zipline messages, delegate, and complete merchandising tasks as assigned.
12. Ensure compliance with company policies, including adherence to work schedules, approval of schedule changes, and proper clocking in/out.
13. Perform store opening/closing duties, including day-end procedures, securing money/deposits, preparing bank deposits, securing the store, arming/disarming security alarms, and securing delivery vehicles.
14. Assist in maintaining the store building, parking lot, signage, lighting, hardware, equipment, and delivery vehicles.
15. Perform all other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification.

Desired: Certified Parts Professional Certification; ASE Certification.

Fluency in multiple languages, especially Spanish, is highly desired.

O’Reilly Auto Parts has a proven track record of growth and stability. We promote from within and encourage career development.

Total Compensation Package:

• Competitive wages & paid time off
• Stock Purchase Plan & 401(k) with employer contributions starting Day One
• Medical, Dental, & Vision insurance with FSA options
• Health and Wellbeing programs
• Tuition assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected statuses. Qualified individuals with disabilities may request reasonable accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.