Assistant Store Manager

NAPA Auto Parts; Waxhaw (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive parts industry is seeking an Assistant Store Manager to enhance customer service and drive store growth. The role involves managing operations, leading a team, and ensuring customer satisfaction in a fast-paced retail environment. Candidates should have a high school diploma and a passion for customer care, with opportunities for career growth in a supportive culture.

Benefits

Excellent health benefits

401K

Opportunities for career growth

Qualifications

• Experience or willingness to learn about the automotive aftermarket.
• Ability to thrive in a fast-paced environment.
• Knowledge of cataloging and inventory management systems.

Responsibilities

• Create a superior customer service experience.
• Manage store operations to maximize sales and customer satisfaction.
• Build, coach, and train team members.

Skills

Customer care

Leadership

Inventory management

Sales

Education

High school diploma or equivalent

Technical or trade school courses or degree

Job description

Join to apply for the Assistant Store Manager role at NAPA Auto Parts.

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Job Description

Imagine using your automotive or customer service expertise daily with both wholesale and retail customers, serving as a leader to your teammates, and helping NAPA become the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity if you:

Responsibilities

• Create a superior customer service experience to maximize market penetration, store growth, sales, and profitability
• Provide daily leadership and foster a culture of employee engagement
• Partner with your team to drive store initiatives
• Care about people and profit
• Support your team and support store operations in a fast-paced retail environment
• Manage store operations to maximize sales, profits, and customer satisfaction
• Build, coach, and train team members to deliver excellent customer care and business results
• Handle inventory protection, asset management, safety, and operational issues
• Maintain cleanliness and readiness of delivery vehicles, sales floor, stockroom, and outside areas
• Implement operational and marketing programs, aiming for continuous process improvement
• Grow customer relationships and ensure positive experiences both in-store and over the phone

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree preferred
• Experience or willingness to learn about the automotive aftermarket, hobby/DIY, or related fields
• Passion for customer care and building long-term relationships
• Ability to thrive in a fast-paced, complex environment
• Knowledge of cataloging and inventory management systems
• Ability to lift up to 60 lbs
• Preferred: automotive industry background, experience in retail, auto body, dealership, or related fields; ASE Certifications; NAPA Know How

Why NAPA?

• Excellent health benefits and 401K
• Stable, Fortune 200 company with a family-oriented culture
• Opportunities for career growth and ongoing development

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Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail