Assistant Store Manager

Charter Communications; United States; On-site; USD 45,000 - 70,000; Full time

Job summary

Spectrum is seeking an Assistant Store Manager to lead a dynamic retail team and deliver an outstanding customer experience. You will coach staff to meet sales goals, build customer loyalty, and ensure smooth daily operations.

In this role, you will recruit, train, and mentor team members while managing inventory, scheduling, and policy compliance to support store success.

Qualifications

• Minimum 2–3 years of Sales/Customer Service experience.
• Must have strong leadership and coaching abilities.
• Experience in a fast-paced retail environment is preferred.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Comfort with using technology and software applications in daily tasks.

Responsibilities

• Lead and inspire your team to achieve sales goals and deliver exceptional customer service.
• Drive sales and retention by coaching employees to build relationships and resolve escalations.
• Develop your team by recruiting, training, and mentoring in a fast-paced, goal-driven environment.
• Ensure operational excellence through staffing, scheduling, and adherence to policies.
• Create an exceptional customer experience by maintaining a welcoming, organized store and reflecting the brand.
• Manage inventory and compliance to minimize losses and keep the store running smoothly.

Skills

Leadership

Sales coaching

Customer service

Team development

Inventory management

Operations management

People management

Communication

Education

High School Diploma or equivalent

Bachelor’s Degree or equivalent work experience

Tools

POS systems

General software skills

Job description

Job Summary

Are you a natural leader who thrives in a fast-paced retail environment? Do you have a passion for coaching teams, driving sales, and creating an exceptional customer experience? If so, we are looking for you!

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager , you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

Responsibilities

What Our Assistant Store Manager Enjoy Most About the Role

• - Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• - Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• - Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• - Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• - Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• - Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

Qualifications

What You’ll Bring to Spectrum

Required Skills/Abilities & Knowledge

• - Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• - Significant time working retail store environment
• - Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• - Detail oriented and a good problem solver
• - High comfort level with personal technology, such as mobile devices and personal video platforms
• - Knowledge and ability to use computer and software applications
• - Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• - Work scheduled overtime as needed

Required Education

• - High School Diploma or equivalent

Required Related Work Experience

• - 2-3 years Sales/Customer Service experience

Preferred Qualifications

• - Experience : 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• - Tech Knowledge : Familiarity with the latest technology and devices.
• - Travel : Willingness to travel to other locations as business needs dictate.
• - Education : Bachelor’s Degree or equivalent work experience.
• - Sales Training : Certifications in sales training are a plus.