Assistant Store Manager

invitation-charter; Jacksonville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Spectrum is seeking an Assistant Store Manager to lead a fast-paced retail team and deliver outstanding customer experiences. You will coach staff to meet sales goals, ensure proper store operations, and maintain inventory integrity while upholding Spectrum’s brand standards.

The role emphasizes coaching, performance, and customer loyalty, with a focus on delivering an exceptional shopping environment and smooth store operations across locations.

Qualifications

• Retail leadership experience preferred.
• Strong communication and problem-solving skills.
• Ability to coach and develop employees.

Responsibilities

• Lead & Inspire – Support and motivate your team to achieve sales goals and deliver exceptional customer service.
• Drive Sales & Retention – Coach staff to build customer relationships and upgrade solutions.
• Develop your Team – Recruit, train and mentor team members for a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, staffing, scheduling and policy compliance.
• Create an Exceptional Customer Experience – Maintain a welcoming, organized store reflecting Spectrum’s brand and top-tier service.
• Manage Inventory & Compliance – Oversee inventory control and audits to minimize losses.

Skills

Team leadership

Sales coaching

Customer service

Operations

Inventory control

Tech-savvy

Communication

Overtime

Education

High School Diploma or equivalent

Job description

Job Summary

Are you a natural leader who thrives in a fast-paced retail environment? Do you have a passion for coaching teams, driving sales, and creating an exceptional customer experience? If so, we are looking for you!

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

Responsibilities

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

Qualifications

What You’ll Bring to Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed

Required Education

• High School Diploma or equivalent

Required Related Work Experience

• 2-3 years Sales/Customer Service experience

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.