Assistant Store Manager

Spectrum; Massena Springs (NY); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Benefits package

Job summary

Spectrum in Massena Springs, NY seeks an Assistant Store Manager to lead a fast-paced retail team and deliver an outstanding customer experience. You will coach staff, drive sales, manage daily store operations, and ensure policy compliance while maintaining a welcoming environment.

This role requires strong leadership, excellent communication and the ability to work overtime as needed. You will recruit and develop teammates, handle inventory control, and build customer loyalty through proactive

Qualifications

• High School Diploma or equivalent.
• 2–3 years Sales/Customer Service experience.
• Ability to lead others and motivate a team.

Responsibilities

• Lead & inspire the team to achieve sales goals and deliver exceptional service.
• Drive sales, build customer relationships, and handle escalations.
• Recruit, train, and mentor staff in a fast-paced setting.
• Manage daily store operations, staffing, scheduling, and policy compliance.
• Create an exceptional customer experience and maintain a well-organized store.
• Oversee inventory control and audits to minimize losses.

Skills

Leadership

Retail experience

English communication

Multitasking

Technology comfort

Computer skills

Overtime readiness

Education

High School Diploma or equivalent

Tools

Mobile devices

Computer software

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a natural leader who thrives in a fast-paced retail environment? Do you have a passion for coaching teams, driving sales, and creating an exceptional customer experience? If so, we are looking for you!

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

What You’ll Bring To Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed

Required Education

• High School Diploma or equivalent

Required Related Work Experience

• 2-3 years Sales/Customer Service experience

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $18.90 and $33.60. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $11,000.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.