Assistant Store Manager

invitation-charter; Town of Massena (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Spectrum is seeking an Assistant Store Manager to lead a fast-paced retail team, coaching staff to achieve sales goals and deliver an outstanding customer experience. You will drive loyalty by building strong customer relationships and ensuring top-tier service across shifts.

The role emphasizes developing the team, executing store operations, and maintaining inventory controls to support a high-energy sales environment.

Qualifications

• Must read, write and speak English clearly.
• Retail store environment experience is required.
• Proven ability to lead others and motivate in a goal-based setting.
• Detail oriented with strong problem-solving skills.
• Comfort with personal technology and devices.
• Ability to prioritize and manage multiple tasks.
• Willingness to work overtime as needed.

Responsibilities

• Lead and inspire the team to meet sales goals and deliver top customer service.
• Coach employees to build relationships and retain customers.
• Recruit, train, and mentor team members in a fast-paced setting.
• Oversee daily store operations: staffing, scheduling, and compliance.
• Maintain an exceptional customer experience reflecting Spectrum’s brand.
• Manage inventory and enforce policies to minimize losses.

Skills

Leadership

Retail experience

Customer service

Communication

Training & coaching

Scheduling

Tech literacy

Problem solving

Multitasking

Overtime

Education

High School Diploma or equivalent

Bachelor’s Degree or equivalent work experience

Tools

CRM software

Mobile devices

Microsoft Office

Job description

Job Summary

Are you a natural leader who thrives in a fast-paced retail environment? Do you have a passion for coaching teams, driving sales, and creating an exceptional customer experience? If so, we are looking for you!

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

Responsibilities

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

Qualifications

What You’ll Bring to Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed

Required Education

• High School Diploma or equivalent

Required Related Work Experience

• 2-3 years Sales/Customer Service experience

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.