Assistant Store Manager

ROSS DRESS FOR LESS; Tampa (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking an Assistant Manager to oversee Store operations, ensuring compliance with company standards and regulations. The role involves managing Associates, controlling payroll, and enhancing customer service. The ideal candidate will demonstrate strong leadership, communication skills, and a commitment to safety and excellence.

Qualifications

• Responsible for managing all areas assigned by the Store Manager.
• Assists in recruiting, hiring, training, and developing Associates.
• Ensures compliance with all State, Local, and Federal regulations.

Responsibilities

• Leads the entire operation of the Store in the absence of the Store Manager.
• Controls payroll hours and manages Store budget.
• Ensures safety policies are adhered to and practices safe behaviors.

Skills

Leadership

Customer Service

Communication

Job description

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• Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies regarding Customers, Associates, and merchandising.
• Responsible for learning all phases of Store operations.
• In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.
• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local, and Federal regulations.
• Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Assists in recruiting, hiring, training, and developing non-exempt Associates.
• Ensures compliance with Ross personnel policies and procedures.
• Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Assists in managing and continuously monitoring actual expenditures to stay within budget.
• Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends.
• Understands that safety is the top priority and practices safe behaviors in all activities.
• Ensures all Associates understand and can execute emergency operating procedures.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Assists in facilitating monthly safety meetings.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at registers, Customer Service desk, fitting rooms, sales floor, etc.
• Represents and supports the Company brand at all times.
• Maintains and models a professional appearance, in accordance with the Company Dress Code, and reinforces it at all times.
• Manages the Store to ensure a clean, neat, and easy-to-shop environment.
• Maintains a high standard of housekeeping with the help of contracted maintenance personnel and Ross Associates.
• Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Ensures recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practices.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
• Assists with training Associates on Loss Prevention awareness and Store shortage goals.
• As a Ross Leadership representative, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash, credit card information, and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention, including maintaining a high Customer service presence, engagement, and heightened Loss Prevention awareness.
• Assists in leading the annual inventory process, including preparation and execution of inventory guidelines.
• Monitors the mark-out-of-stock policy to ensure proper administration.
• Ensures the Public View Monitor (PVM) system is maintained properly.