Assistant Store Manager

CNG Holdings, Inc.; Summerville (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager to represent their financial services brands. The role involves ensuring excellent customer service, handling cash transactions, and complying with regulations. Ideal candidates will have strong communication skills and a high school diploma. Join a company committed to diversity and customer education.

Qualifications

• 1+ year experience in sales, customer service, or cash handling preferred.
• Reliable personal transportation and valid driver's license required.

Responsibilities

• Serve and educate customers on the product portfolio.
• Handle cash and manage cash drawers.
• Comply with federal and state regulations.

Skills

Communication

Active Listening

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

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General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s values and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Job Description

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options to meet their needs.
• Escalate unresolved issues to the store manager, District Director of Operations (DDO), or corporate office.
• Answer inquiries via telephone regarding questions, applications, or requests.
• Perform outbound sales, courtesy, and collection calls following regulations and store expectations.
• Respond professionally to customer concerns, explaining solutions and making customers feel valued.
• Handle cash, including managing cash drawers, deposits, and other cash handling tasks.
• Balance cash and sales reports, and resolve discrepancies.
• Perform customer verifications and process transactions accurately, including loans, check cashing, and Net Spend.
• Comply with federal, state, and company policies and complete required trainings.
• Other duties as assigned.

Minimum Education and Experience:

• High school diploma, GED, or equivalent.
• 1+ year experience in sales, customer service, or cash handling preferred.
• Strong communication and active listening skills.
• Proficient in Microsoft Office.
• Ability to multitask and work independently.
• Reliable personal transportation, valid driver’s license, and insurance.
• Willingness to live and embrace core values of accountability, inclusiveness, transparency, and focus.

Physical Demands:

• Work in a retail/office environment with extensive cash handling.
• Extended periods of standing, computer use, and phone usage.
• Must lift up to 50 lbs with accommodations.

Travel / Attendance:

• Travel within the district using personal vehicle.
• May require overnight travel and travel to neighboring districts.
• Work scheduled shifts as assigned.

Why Choose CNG Holdings, Inc.

Headquartered in Cincinnati, Ohio, CNG is a respected leader in financial services, dedicated to improving customers’ financial situations through accessible products and services. Our mission is to help and educate our customers, building long-term relationships. Our vision is to deliver innovative solutions tailored to our customers' needs. We foster an inclusive, transparent, accountable, and focused work environment.

Commitment To Diversity

We are committed to a diverse workforce and are an Equal Opportunity/Affirmative Action employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, marital status, veteran status, or other protected classes.

Additional Information

This description provides an overview of the role and is not exhaustive of all responsibilities, duties, and skills required.