Assistant Store Manager

SmartStop 3PM; Spokane Valley (WA); On-site; USD 57,308,160 - 63,038,976; Full time

Benefits offered by this job

Monthly Bonus Incentive Plan

Health insurance (medical, dental, and

Vision

No Evening Hours

Paid Time Off

401(k) matching

Life Insurance | Disability Insurance

Employee assistance program

Discounts (Health & Fitness, Legal,娱乐,

Job summary

SmartStop Self Storage is seeking an Assistant Store Manager (Store 1413 Spokane Valley, WA) to lead day-to-day operations with a strong emphasis on customer service and storage rentals. The role involves leasing, supervising a team, on-site maintenance, and maintaining tenant relationships.

The position offers a starting pay of $20.00–$22.00 per hour plus bonus, with normal hours and a schedule that excludes evenings. Benefits include health insurance, PTO, and a 401(k) plan, among others.

Qualifications

• Exceptional customer service in rental operations.
• Ability to work independently and in a team.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Prepare rental agreements.
• Handle monetary transactions and banking activities.
• Cleaning of vacated units and general cleaning of the property.
• Promotes and sells self-storage solutions to potential customers.
• Light maintenance.
• Maintain a working knowledge of all products and services.
• Must have reliable transportation, a valid Driver’s License, and current auto insurance.
• The position requires a background check.
• Other duties as assigned by the Company.

Skills

Customer service

Sales

Teamwork

Attention to detail

Problem solving

Job description

About Us

SmartStop® Self Storage (NYSE: SMST) is one of the largest and fastest‑growing self‑storage operators in North America. Headquartered in sunny Ladera Ranch, CA, we own, operate or manage 460+ properties across 35 U.S. states and Washington D.C. and four provinces in Canada, with more than 35 million rentable square feet of storage space.

Our 1,000+ team members are the heart of our business, delivering an award‑winning customer experience year after year. We’ve earned Newsweek’s Best Customer Service for three consecutive years (2021–2023) and the prestigious Reputation 800 Award (2023). Our workplace culture has been recognized as a Top Workplace in Orange County for two years running.

Assistant Store Manager (Store 1413 Spokane Valley, Washington) – Job Summary – NO NIGHTS!

The right candidate pays attention to details, stays organized, and delights in finding great solutions to problems. This position is involved in all phases of the operation, including leasing storage and parking, managing a team, assisting with maintenance, supervising on‑site projects, and maintaining good relationships with tenants.

Hours of Operation

Mon – Fri 9:30 am to 6:00 pm; Sat 9:00 am – 4:00 pm; Sun 10:00 am – 2:00 pm

Starting Compensation

Starting at $20.00/hour to $22.00/hour + Bonus

What You’ll Do

• Prepare rental agreements
• Handle monetary transactions and banking activities
• Cleaning of vacated units and general cleaning of the property
• Promotes and sells self‑storage solutions to potential customers
• Light maintenance
• Maintain a working knowledge of all products and services
• Must have reliable transportation, a valid Driver’s License, and current auto insurance
• The position requires a background check
• Other duties as assigned by the Company

Who We’re Looking For

• Enjoys providing exceptional customer service while effectively selling all aspects of the rental experience
• Ability to work independently and as a team
• Adapts to and embraces change
• A terrific attitude!

Why You’ll Love Working Here

• Monthly Bonus Incentive Plan
• Health insurance, including medical, dental, and vision
• No Evening Hours
• Paid Time Off
• 401(k) matching
• Life Insurance | Disability Insurance
• Employee assistance program
• Discounts
  • Health & Fitness Partnerships
  • Legal
  • Entertainment
  • Computers & Electronics

Diversity

SmartStop® Self Storage is committed to diversity, equity, and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.