Assistant Store Manager

Workstream; Shreveport (LA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Free drink on-shift

All-you-can-drink coffee on-shift

Leadership training

Future management opportunities

Job summary

Scooter’s Coffee in Shreveport is seeking an Assistant Store Manager to lead a fast-paced team of baristas and maintain high standards of service. You will coach staff, supervise on-shift operations, and ensure quick, friendly customer experiences in a busy shop on E 70th Street.

Competitive pay is offered ($14-$16/hr) with free on-shift drinks, all-you-can-drink coffee, and ongoing leadership training. This role provides growth opportunities within the franchise network.

Responsibilities

• Lead team while the Store Manager is not present
• Direct the barista station workflow and maintain quality and speed of service
• Maintain confident, positive demeanor during stressful circumstances
• Provide feedback and encouragement to employees
• Ensure baristas are aware, knowledgeable, and coached in their top 3 priorities (Training, Friendliness, and Speed)
• Answer questions and field team member phone calls as needed
• Use good judgment to know when to contact Store Manager when necessary
• When warranted, administer necessary disciplinary actions to include written warnings, corrective action forms, and behavioral documentation
• Assist with inventory and enter Harvest order in shopping cart each week
• Provide assistance in the interviewing, hiring, and training of new employees
• Assist with scheduling team members
• Check store email address daily and respond to emails from Corporate and Leadership Team
• Attend monthly/quarterly meetings with Store Manager and Owner
• Maintain flexibility to work nights and weekends to train staff

Skills

Leadership

Coaching

Team management

Job description

ASSISTANT STORE MANAGER - JOB DESCRIPTION / POSTING

Are you Amazing? Are you Ready to Lead? Are you coachable? We want YOU!

Scooter’s Coffee on E 70th Street in Shreveport is looking for an Amazing Assistant Store Manager to help lead a team of baristas to be Amazing! With over 930 locations nationwide, Scooter’s Coffee is a fast-growing brand in the coffee industry. We strive for Amazing People, Amazing Drinks, Amazingly fast! Our culture is fast-paced, fun and constantly adding value and developing our team members. We are passionate about coffee, blenders and infused beverages and are looking for a strong leader with an Amazing personality to grow with us.

A qualified Assistant Store Manager would enjoy the following job perks:

• Competitive pay paid bi-weekly: $14-$16/hr.


• Fun, fast-paced & productive work environment


• One FREE specialty drink on-shift.


• All you can drink FREE brewed coffee on-shift


• Ongoing Leadership training


• Opportunities for future management positions

Responsibilities of Assistant Manager include, but are not limited to:

Leading & Coaching the Team

• Lead team while the Store Manager is not present


• Direct the barista station workflow and maintain quality and speed of service


• Maintain confident, positive demeanor during stressful circumstances


• Provide feedback and encouragement to employees


• Ensure baristas are aware, knowledgeable, and coached in their top 3 priorities (Training, Friendliness, and Speed)


• Answer questions and field team member phone calls as needed


• Use good judgment to know when to contact Store Manager when necessary


• When warranted, administer necessary disciplinary actions to include written warnings, corrective action forms, and behavioral documentation

Paperwork Tasks & Meetings

• Assist with inventory and enter Harvest order in shopping cart each week


• Provide assistance in the interviewing, hiring, and training of new employees


• Assist with scheduling team members


• Check store email address daily (during scheduled working hours) and respond to emails from Corporate and Red Rock Java,Inc.Leadership Team in a timely fashion


• Other tasks as assigned by Store Manager and Store Owner at their discretion


• Attend monthly/quarterly meetings with the Store Manager and/or Store Owner. Bring any ideas for growth, professional development needs, and questions to this meeting.

Schedule

• Serve as the Manager when Store Manager is off shift


• Know all aspects of being an excellent barista


• Lead and coach your team through rushes


• Focus on an over-the-top customer experience


• Maintain store cleanliness both inside and outside


• Upsell drink size, food, and drink add-ins


• Hold team members accountable for all company policies and procedures


• Serve as point of contact for team member questions


• This includes being available for phone calls and handling personnel situations as they arise


• Coach the team as to what constitutes an emergency and, therefore, a phone call


• Maintain flexibility to work nights and weekends in order to train new team members, or re-train existing team members

Same Store SalesGrowth

• Work closely with Store Manager and Owner to maximize sales growth /retention


• Uphold the integrity of 3 Amazings - Amazing People, serving Amazing Drinks, Amazingly Fast


• Uphold the company core values in all we do - Integrity, Love, Humility, Courage.


• Upselling - of drink size, food, and drink add-ins.


• Beating the Scooter’s System Averages - grow store sales at a rate that beats the Scooter’s System Average on a quarterly basis.

If you are ready for the challenge, we want YOU!!

HAVE FUN, COACH YOUR TEAM, BE KIND, & MAKE THOSE AROUND YOU FEEL SPECIAL!!!

THE SCOOTER'S
COFFEE FACTS
Over time, Scooter’s Coffee cultivated and nourished strong emotional ties with our farmers, employees, franchisees, baristas, customers, and suppliers. It’s these ties that make up the very fabric of our brand and capture the magical essence of who we are and what we stand for....There’s Just Something About Scooter’s Coffee.