Assistant Manager

Scooter's Coffee; Kirksville (MO); On-site; USD 26,000 - 38,000; Full time

Job summary

Scooter’s Coffee in Kirksville is seeking an Amazing Assistant Manager to lead a team of baristas and uphold our core values of Integrity, Love, Humility and Courage. You will ensure a consistent, high-quality customer experience by executing brand beverage recipes and coaching staff in a fast-paced setting.

You will direct workflow, assist the Store Manager with hiring, training, sales and operations, and serve as team leader when the Store Manager is away.

Qualifications

• Passion for people and leadership potential.
• Willingness to master brand recipes and techniques.
• Energetic, fast-paced, flexible work style.
• Able to lead and coach in a team environment.

Responsibilities

• Ensure consistent and quality customer experience by executing brand beverages and leading the team.
• Maintain speed of service during high-volume periods and manage workflow.
• Assist the Store Manager in training and developing team members.
• Develop effective working relationships and provide constructive feedback.
• Proactively seek opportunities to increase individual and team sales.
• Understand cash handling, POS operation, and procedures accurately.
• Ensure health, safety, and sanitation guidelines are followed.
• Serve as a keyholder with opening and closing procedures.
• Demonstrate punctuality, dependability, and adaptability.
• Assist Store Manager with administrative duties.
• Oversee staff recruitment and store operations within payroll and inventory budgets.

Skills

Passion for people

Coachable and goal-oriented

Willingness to master brand recipes

Energetic, fast-paced

Ability to lead and coach

Ability to teach others

Problem-solving & attention to detail

Leadership potential

Job description

Are you Amazing? We want YOU!

Scooter’s Coffee in Kirksville is looking for an Amazing Assistant Manager to lead a team of baristas to be Amazing and uphold our core values of Integrity, Love, Humility and Courage.

DESCRIPTION

The Assistant Manager is responsible for directing an efficient workflow and assisting the Store Manager in hiring, training, sales and operations. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

We are looking for a candidate to develop and cross train in every aspect of:

Leadership -

The ability to positively lead and develop a team while following all franchise regulations.

Customer Service -

The ability to build sales and develop loyal relationships with customers by providing outstanding products and amazing service in a fast, friendly, efficient manner.

Administrative -

The ability to efficiently staff and stock a store while meeting all deadlines and operating within payroll and inventory budgets.

Organizational -

The ability to maintain a clean, organized work environment both inside and outside the store.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Assist the Store Manager in training and developing team members
• Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Proactively seek opportunities to increase individual and team sales
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
• Ensure team members follow all health, safety, and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures.
• Demonstrate punctuality, dependability, and adaptability
• Assist Store Manager with administrative duties as requested

QUALIFICATIONS

• Passion for people
• Coachable and goal-oriented
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to lead and coach in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company

Join us as a Store Manager where your leadership will make a real impact! We’re committed to supporting your professional growth through comprehensive training & development opportunities. This role is perfect for someone eager to lead a vibrant retail environment while delivering outstanding service that keeps customers coming back.

Since 1998, Scooter's Coffee has been on a mission to serve up an amazing experience, one cup and one smile at a time. What started as a single drive-thru coffeehouse in Bellevue, Nebraska has grown into a nationwide brand built on hand-tamped espresso, scratch-made pastries, and a promise we take seriously: Amazing People, Amazing Drinks... Amazingly Fast.
Here in Missouri, we're bringing that same promise to our community, and it starts with the people behind the counter. We're looking for teammates who lead with kindness, take pride in doing things right, and want to be part of something bigger than a shift. If you're ready to make someone's day better one drink at a time, we'd love to have you on our team.