Assistant Store Manager

Scooter's Coffee; Pella (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus Program

Free specialty drink on shift

Discounted drinks off shift

Flexible Schedule

Instant cash tips

Upward mobility

Job summary

Scooter's Coffee in Pella, IA is seeking an Assistant Store Manager with outgoing, energetic leadership to guide daily cafe operations and support the Store Manager. You will mentor team members, uphold our service standards, and drive sales while ensuring a welcoming customer experience.

Join a growing brand that emphasizes integrity, teamwork, and exceptional coffee experiences. Franchisee-managed employment terms apply; you will be part of a friendly, fast-paced environment with opportunity

Qualifications

• Passion for people and customer service demonstrated in daily interactions.
• Willingness to master Scooter's brand recipes and techniques.
• Energetic, fast-paced, flexible work style suitable for a busy cafe.
• Ability to work cooperatively in a team and teach others.
• Strong problem-solving skills with attention to detail.
• Desire to take on a leadership role in a growing company.

Responsibilities

• Direct an efficient workflow and assist the Store Manager in daily duties.
• Serve as a role model of barista responsibilities and lead when needed.
• Ensure consistent customer experience by following brand recipes and service standards.
• Maintain speed of service during peak hours and prepare for rushes.
• Onboard and train new team members and develop relationships with staff.
• Proactively seek opportunities to grow individual and team sales.
• Handle cash and POS procedures accurately and securely.
• Ensure health, safety, and sanitation guidelines are followed.
• Open/close procedures as a keyholder and support administrative tasks.

Skills

People-focused

Brand recipes & techniques

Energetic & fast-paced

Team leadership

Communication

Problem solving

Leadership mindset

Job description

Assistant Store Manager

We are looking for leaders with outgoing, energetic, positive and friendly personalities. Those that exude positivity, enjoy interacting with other people, and have leadership skills. You bring the personality & leadership, we will teach you all about coffee, management and leadership!

The Assistant Store Manager is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

Benefits

• Bonus Program
• Free specialty drink on shift
• Discounted drinks off shift
• Flexible Schedule
• Instant cash tips
• Upward mobility

Essential Duties & Responsibilities:

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "Amazing" customer service experience
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Assist the Store Manager in onboarding and training new team members
• Develop effective working relationships with team members, identifying individual motivation factors
• Proactively seek opportunities to increase individual and team sales
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
• Ensure team members follow all health, safety, and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures
• Demonstrate punctuality, dependability, and adaptability while assisting Store Manager with administrative duties as requested

Qualifications

• Passion for people
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company

Disclaimer: The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisee[s].

THE SCOOTER'S
COFFEE FACTS
Over time, Scooter's Coffee cultivated and nourished strong emotional ties with our farmers, employees, franchisees, baristas, customers, and suppliers. It's these ties that make up the very fabric of our brand and capture the magical essence of who we are and what we stand for....There's Just Something About Scooter's Coffee.