Assistant Store Manager

O'Reilly Auto Parts; Saugus (MA); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to support store operations and lead a team in delivering exceptional customer service. This role offers the chance to develop your leadership skills while managing daily store activities, ensuring customer satisfaction, and driving sales. With competitive wages and a comprehensive benefits package, including paid time off, 401(k) contributions, and tuition assistance, this position is perfect for individuals looking to grow in a supportive environment. If you are passionate about customer service and team leadership, this opportunity is for you!

Benefits

Paid Time Off

Stock Purchase Plan

401(k) with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Health and Wellbeing Programs

Career Advancement Opportunities

Qualifications

• Experience in sales and customer service management.
• Ability to lead and train team members effectively.

Responsibilities

• Lead the store team in delivering excellent customer service.
• Supervise customer service levels and ensure adequate staffing.
• Assist in hiring, training, and mentoring team members.

Skills

Customer Service

Sales Management

Team Leadership

Bilingual (Spanish)

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

Compensation Pay Range:

$15.00 - $23.00

The actual hourly rate will be equal to or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses, or premiums paid under specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Assistant Store Manager will support the Store Manager in sales, customer service, store appearance, and operations. This position manages the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager leads store team members in servicing customers.

Bilingual candidates are encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead the store team in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours (lunch, late afternoons, evenings, weekends).
4. Assist in setting team member goals, providing feedback, coaching, mentoring, and ensuring ongoing training.
5. Participate in the hiring process, including recruiting, scheduling, interviewing, evaluating candidates, and collaborating on hiring decisions.
6. Ensure the telephone is answered according to company policy.
7. Ensure timely processing of buy online/ship to store, transfers, and add orders, and contact customers upon shipment arrivals as needed.
8. Utilize electronic purchase order ledger for handling special orders and outside purchases efficiently.
9. Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately, and manage returned merchandise appropriately.
10. Ensure all merchandise, including core charges and warranties, are invoiced before leaving the store.
11. Communicate Zipline messages, delegate merchandising tasks, and complete assignments as directed.
12. Ensure team members adhere to company policies, including work schedules, clocking in/out, and policy compliance.
13. Perform store opening/closing duties, including day-end procedures, securing deposits, preparing bank deposits, and maintaining security.
14. Assist in maintaining the store building, parking lot, signage, lighting, hardware, equipment, and delivery vehicles.
15. Perform other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

• Sales Specialist Training, Assistant Manager Certification, RSS Certification

Desired:

• Certified Parts Professional Certification; ASE Certification

Fluency in multiple languages, especially Spanish, is highly desired.

O’Reilly Auto Parts offers growth opportunities and promotes from within, supporting your career development.

Total Compensation Package:

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting Day One
• Medical, dental, & vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance
• Opportunities for career advancement

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected statuses. Qualified individuals requiring accommodations should contact [e-mail] or call 417-862-2674, ext. 68901, to request assistance.