Assistant Store Manager

Hollie Ray; Nashville, Northern (TN, KY); Hybrid; USD 44,000 - 60,000; Full time

Benefits offered by this job

40% employee discount on full-priced商品

Weekly pay

Earned wage access

Job summary

Hollie Ray's Fifth + Broadway location in downtown Nashville is seeking an Assistant Store Manager to lead by example and drive day-to-day operations with the Store Manager. You will coach staff, maintain a premier customer experience, and help meet sales goals in a fast-paced boutique setting.

This hands-on leadership role requires confident decision-making, adaptability, and a passion for fashion. Weekend availability and strong communication are essential for success at this busy Nashville

Qualifications

• Previous retail, customer service, or leadership experience.
• Dependable, organized and able to handle responsibility.
• Able to coach and redirect team in a positive, professional way.

Responsibilities

• Help lead the store and support daily operations alongside the Store Manager.
• Act as the manager on duty when the Store Manager is not present.
• Lead by example on the sales floor and create a welcoming, engaging customer experience.
• Coach Stylists on customer service, selling, styling, and store expectations.
• Help the team work toward daily and weekly sales goals.
• Keep the team motivated, productive, and focused during shifts.
• Assist customers with styling, fitting rooms, product recommendations, and purchases.
• Handle customer concerns professionally and confidently.
• Assist with opening/closing procedures and cash handling.
• Maintain merchandising standards and keep floor stocked and attractive.
• Communicate inventory needs and store issues to management.
• Help train and onboard new team members.
• Delegate tasks and follow up to ensure completion.

Skills

Retail Leadership

Customer Service

Team Coaching

Sales Driven

Job description

Hollie Ray is looking for a motivated, confident, and dependable Assistant Store Manager to help lead our team at our Fifth + Broadway location in downtown Nashville.

This is a hands-on leadership role. You’ll work alongside the Store Manager to drive sales, coach and support the team, create an amazing customer experience, and make sure the store runs smoothly day to day.

Our Fifth + Broadway store is a fast-paced, high-energy location with a mix of locals and Nashville visitors. We’re looking for someone who can lead by example, stay calm when things get busy, and keep both the customer experience and the team on track.

What You’ll Do

• Help lead the store and support daily operations alongside the Store Manager
• Act as the manager on duty when the Store Manager is not present
• Lead by example on the sales floor and create a welcoming, engaging customer experience
• Coach Stylists on customer service, selling, styling, and store expectations
• Help the team work toward daily and weekly sales goals
• Keep the team motivated, productive, and focused throughout each shift
• Assist customers with styling, fitting rooms, product recommendations, and purchases
• Handle customer concerns professionally and confidently
• Assist with opening and closing procedures, cash handling, and daily store tasks
• Help maintain merchandising standards and keep the sales floor stocked, organized, and visually appealing
• Communicate inventory needs, product feedback, and store issues to management
• Help train and onboard new team members
• Delegate tasks and follow up to make sure they’re completed
• Support the Store Manager with scheduling, team communication, and other operational needs as needed

You’ll Be a Great Fit If You...

• Have previous retail, customer service, or leadership experience
• Are confident taking charge and making decisions when needed
• Genuinely enjoy working with customers and helping people find something they love
• Can coach and redirect team members in a positive, professional way
• Are sales-minded and motivated by reaching goals
• Are dependable, organized, and comfortable with responsibility
• Take initiative instead of waiting to be told what needs to be done
• Can balance customer service, leadership, and operational tasks during a busy shift
• Communicate clearly and professionally with both customers and your team
• Enjoy fashion and are excited to learn our merchandise, brands, fits, and new arrivals

What We’re Looking For in a Leader

At Hollie Ray, leadership isn’t about standing behind the register and telling people what to do. Our managers are expected to be present on the sales floor, connect with customers, support their team, notice what needs attention, and jump in wherever they’re needed.

The right Assistant Manager will be someone the team can rely on - someone who brings consistency, accountability, positive energy, and a strong work ethic to every shift.

The Perks

• 40% employee discount on full-priced merchandise
• Special increased employee discounts during select times of the year
• Weekly pay
• Early access to earned wages through Homebase
• Leadership experience in a growing, locally owned boutique
• Hands-on experience in sales, merchandising, inventory, team development, and store operations
• Opportunity to grow and take on additional responsibility within Hollie Ray

Availability

This position requires open and flexible availability, including a combination of weekdays, evenings, weekends, and holidays.

Because Fifth + Broadway is a high-volume retail and tourism destination, weekend availability is especially important.

About Hollie Ray

Hollie Ray is a locally owned women's boutique based in Franklin, Tennessee, with locations throughout the Nashville area. We believe shopping should feel personal, fun, and easy - and that starts with the people on our team.

We’re looking for an Assistant Store Manager who wants to be more than just a keyholder. We want someone who cares about the success of the store, takes ownership of their role, and is excited to help develop a strong team and an even better customer experience.

If you’re ready to grow your retail leadership experience and help lead one of our busiest locations, we’d love to meet you.

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