Assistant Store Manager

Spectrum; Mentor (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Spectrum is seeking an Assistant Store Manager in Mentor, OH. This role involves leading a team to drive sales, ensure exceptional customer service, and manage store operations. The ideal candidate should have strong leadership skills and retail experience, fostering a positive work environment while achieving sales goals. Join a dynamic team at Spectrum, where you can grow your career and make a difference.

Benefits

Paid training and coaching

Supportive teams

Innovative technology

Qualifications

• 2-3 years Sales/Customer Service experience required.
• 1+ year Management experience preferred.

Responsibilities

• Lead and inspire your team to achieve sales goals.
• Manage daily store operations and ensure compliance.
• Coach employees to build strong customer relationships.

Skills

Leadership

Customer Service

Problem Solving

Communication

Education

High School Diploma or equivalent

Tools

Technology

Job description

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Are you a natural leader who thrives in a fast-paced retail environment? Do you have a passion for coaching teams, driving sales, and creating an exceptional customer experience? If so, we are looking for you!

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.
  
  

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

What You’ll Bring To Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed
  
  

Required Education

• High School Diploma or equivalent
  
  

Required Related Work Experience

• 2-3 years Sales/Customer Service experience
  
  

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.
  
  

Spectrum Connects You to More

• Tools + Tech: Work with innovative, customer service technology and information systems
• Supportive Teams: Learn from your managers and work with team-oriented colleagues who want you to grow and succeed
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Variety of Work: No two days, clients, or calls are ever the same which keeps each day new and exciting
  
  

Apply now, connect a friend to this opportunity or sign up for job alerts!

SRL102 2025-50304 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Telecommunications

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