Assistant Store Manager

PLS Financial Services, Inc.; Lewisville (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading financial services provider seeks an Assistant Store Manager in Lewisville, TX. The role involves ensuring outstanding customer service, supporting the Store Manager in daily operations, and leading a team to exceed company goals. Ideal candidates will have management experience and strong communication skills.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Vacation

Advancement opportunities

Ongoing training

Qualifications

• Minimum of one year management experience in hospitality, financial services, retail, or restaurant.
• Ability to engage with customers and develop positive relationships.
• Strong desire to exceed company initiatives.

Responsibilities

• Maintain exemplary customer service and build relationships.
• Assist the Store Manager in implementing strategies to meet goals.
• Perform CSR duties and supervise activities in the absence of the Store Manager.

Skills

Customer Service

Communication

Leadership

Teamwork

Job description

1 week ago Be among the first 25 applicants

This job is located at: 835 W. Mains St, Lewisville, TX 75067

PLS Overview

Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview

Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day-to-day operations, and in the absence of the Store Manager, is responsible for directing the activities of all team members.

Job Responsibilities

• Maintain exemplary customer service within the store and build relationships with customers to encourage repeat business.
• Establish a strong customer service culture within the store.
• Assist the Store Manager in implementing strategies to meet store goals and objectives.
• Help recruit, develop, and motivate store team members who exceed customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Perform CSR duties and supervise CSR activities in the absence of the Store Manager, including transaction processing, cash drawer maintenance, and cash handling procedures.
• Analyze financial statements and trends to increase sales and maximize revenue.
• Engage in community marketing to increase market share and store revenue.
• Resolve customer complaints to enhance customer satisfaction.
• Assist with managing schedules, cash, and store audits.
• Review all operational bulletins, news, and training materials to stay updated on policies and procedures.
• Maintain a clean and organized store environment.
• Other duties as assigned.

Job Requirements

• Minimum of one year management experience in industries such as hospitality, financial services, retail, or restaurant.
• Ability, willingness, and confidence to engage with customers.
• Develop positive relationships with customers.
• Strong desire to exceed company initiatives and inspire team excellence.
• Excellent communication and presentation skills.
• High-energy, collaborative management experience.
• Professional appearance and demeanor.
• Honesty and integrity.
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays.
• Fluency in English; bilingual in English/Spanish is a plus.

Working Conditions and Physical Requirements

• Ability to sit and/or stand for extended periods.
• Lift up to 15 lbs. with minimal assistance.
• Work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
• Manage multiple tasks and handle frequent interruptions to meet customer needs.

Benefits

Eligible team members receive medical, dental, vision benefits, 401(k), vacation, advancement opportunities, and ongoing training.

Core Values

• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other protected characteristic. PLS is a drug-free workplace and provides reasonable accommodations for applicants with disabilities. To request accommodations, contact our HR team at [e-mail]. Decisions on accommodations are made on a case-by-case basis.

For jobs in Los Angeles, qualified applicants with criminal histories will be considered in accordance with the Fair Chance Initiative for Hiring Ordinance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

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