Assistant Store Manager

Big O Tires; Lake Ozark (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Store Manager to oversee daily operations and ensure exceptional customer service. This role involves managing store activities, motivating staff, and driving sales while maintaining high standards of service. The ideal candidate will have a background in retail or automotive services, strong leadership skills, and a commitment to fostering a positive work environment. Join a company that values customer satisfaction and employee growth, offering competitive wages and a supportive culture focused on development and advancement.

Benefits

Paid Time Off

Holidays

Profit Sharing

401(k) with Match

Health Benefits

On-the-Job Training

Educational Assistance

Qualifications

• Previous retail or automotive sales/service experience is required.
• Ability to learn technical materials and perform basic math.

Responsibilities

• Supervise store operations and perform customer service duties.
• Handle all store operations including sales and shop management.
• Promote sales by explaining benefits of services and products.

Skills

Customer Service

Sales

Team Management

Problem Solving

Technical Knowledge

Education

High School Diploma or GED

Tools

Office Machinery

Computers

Job description

Big O Tires Store - Lake Ozark, Lake Ozark, Missouri, United States of America

Job Description

Posted: Tuesday, April 22, 2025 at 6:00 AM

Overview

Big O Tire Assistant Store Managers supervise store operations and perform customer service duties accurately and promptly, following all company policies and procedures. They ensure proper customer education and follow-up on maintenance and repairs.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

1. Build effective relationships with customers and staff, motivating employees to deliver positive experiences.
2. Ensure timely opening and closing of the store based on hours.
3. Handle all store operations including customer service, sales, shop management, and office tasks.
4. Promote sales by explaining benefits of services and products.
5. Perform vehicle inspections, review work orders for accuracy, and promote necessary services.
6. Manage store in the absence of the manager.
7. Assist in training staff and implementing company policies.
8. Resolve customer issues effectively.
9. Set and achieve sales, profit, expense, and payroll goals in coordination with the Store Manager.
10. Assist with financial tasks such as reviewing profit and loss statements, managing accounts receivable, and overseeing cash handling.
11. Monitor employee productivity and assist with inventory management.
12. Complete reports and participate in weekly store meetings.
13. Manage ticket averages and profitability.
14. Maintain facilities and equipment according to standards.
15. Complete required training timely.
16. Follow work schedules and clocking procedures accurately.
17. Perform other duties as assigned, adhering to company policies.

Job Requirements

1. Be 18 years or older.
2. Obtain Motor Vehicle Inspection license within one year.
3. Previous retail or automotive sales/service experience.
4. Ability to learn technical materials and perform basic math.
5. Operate computers and office machinery.
6. Work with hazardous materials and outdoor weather conditions.
7. Safely operate vehicles with automatic/manual transmissions.
8. Follow PPE regulations.
9. Good vision, hearing, speech, and olfactory senses.
10. Available to work holidays, weekends, and after hours.
11. Lift and move up to 75 pounds.
12. Communicate effectively in English.
13. Meet company pre-employment requirements and legal work authorization.

Preferred Skills

1. High school diploma or GED.
2. Two+ years in retail or sales.
3. Valid driver’s license.
4. Ability to work independently and in teams, prioritize, and manage multiple tasks.
5. Attention to detail and accuracy.

About MFA Petroleum Company

MFA Petroleum, a subsidiary of MFA Oil Company, operates convenience stores and a Big O Tires franchise, supplying fuels, lubricants, and propane across several states. It also owns BluSphere Energy and APM.

Benefits

Offers competitive wages, paid time off, holidays, profit sharing, 401(k) with match, health benefits, and more.

Our Culture

• Put Customers First
• Respect Everyone
• Provide Excellent Service
• Deliver on Promises
• Give Your Best
• Never Settle
• Work Passionately
• Lead by Example
• Do the Right Thing
• Take Ownership
• Act with Empathy

Growth & Development

We promote learning and internal advancement, offering on-the-job training and educational assistance.