Assistant Store Manager

David Clulow; Kingston (OK); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Free eyewear

Bonus scheme

Friends & family discount

33 days annual leave

Wellbeing support

Foundation involvement

Job summary

David Clulow in Kingston upon Thames is looking for an Assistant Store Manager to help lead daily store operations, support the Store Manager and drive team performance in delivering outstanding service.

You will coach colleagues, maintain premium eyewear presentation and customer care standards, and step up to run the store in the Manager's absence while nurturing a fashion-forward, luxury retail experience for every guest.

Qualifications

• Retail management or supervisory experience.
• People-first leader with strong communication skills.
• Customer-obsessed and calm under pressure.
• Interest in fashion & luxury retail and service excellence.

Responsibilities

• Support the Store Manager with day-to-day shop leadership and performance.
• Motivate, coach and inspire the team to deliver excellent service.
• Ensure the highest standards of customer care, store presentation and operations.
• Help customers find eyewear solutions that combine style, comfort and optical expertise.
• Step up to lead the store in the Store Manager’s absence.

Skills

Retail leadership

Coaching & mentoring

Customer service orientation

Communication skills

People management

Tools

POS systems

Job description

Assistant Store Manager - Kingston upon Thames

David Clulow (Part of EssilorLuxottica)

Lead with confidence. Deliver exceptional service.

At David Clulow, eye care is personal, stylish and meticulous. Since 1962, we’ve built an enviable reputation for premium optical care, contemporary designer eyewear and exceptional customer service. Our customers come to us not just to see better - but to look and feel their best. With over 40 stores across the UK, alongside prestigious concessions in Harrods, Selfridges and leading department stores, David Clulow is a destination for discerning customers who value expertise, quality and style.

What You’ll Do

• Support the Store Manager with day‑to‑day shop leadership and performance.
• Motivate, coach and inspire the team to deliver excellent service.
• Ensure the highest standards of customer care, store presentation and operations.
• Help customers find eyewear solutions that combine style, comfort and optical expertise.
• Step up to lead the store in the Store Manager’s absence.

What You’ll Get

• Free eyewear annually with immediate eligibility
• Monthly bonus potential up to £350 plus uncapped commission
• Family and friends discount of up to 75% with free eye tests
• 33 days annual leave with the opportunity to buy or sell holiday
• Employee Assistance Program offering confidential support for your wellbeing
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.

What We’re Looking For

• Retail management or supervisory experience (optical not essential).
• A confident, people‑first leader with strong communication skills.
• Customer‑obsessed, calm under pressure and solution focused.
• Interest in fashion, luxury retail and service excellence.