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Job Description
Imagine using your automotive or customer service expertise with both wholesale and retail customers daily, serving as a leader to your team, and helping NAPA become the market's dominant parts supplier. NAPA is looking for a passionate Assistant Store Manager. This opportunity is ideal if you:
Responsibilities
- Deliver a superior customer service experience to maximize market penetration, store growth, sales, and profitability.
- Provide daily leadership and foster a culture of employee engagement.
- Partner with teammates to drive store initiatives.
- Care about people and profit.
- Support a team where you can learn and grow your career.
- Lead a successful team, support the store manager, and manage store operations in a fast-paced environment.
- Manage inventory, safety, and operational issues.
- Ensure cleanliness and readiness of all store areas and delivery vehicles.
- Implement operational and marketing programs, aiming for continuous process improvement.
- Build customer relationships, assist with sales and service, and ensure positive experiences both in-store and over the phone.
Qualifications
- High school diploma or equivalent; technical or trade school courses or degree preferred.
- Experience or willingness to learn about the automotive aftermarket or DIY industry.
- Passion for customer care and building long-term relationships.
- Ability to thrive in a fast-paced, complex environment.
- Knowledge of inventory management systems.
- Ability to lift up to 60 lbs.
- Additional preferred qualifications include automotive industry background, ASE Certifications, and NAPA Know How.
Benefits and Culture
- Health benefits and 401K.
- Stable, Fortune 200 company with a family-like culture.
- Opportunities for career development supported by leadership and team members.
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Additional Details
- Seniority Level: Mid-Senior level
- Employment Type: Full-time
- Job Function: Sales and Business Development
- Industry: Retail