Assistant Store Manager

PLS Financial Services, Inc.; Houston (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading financial services provider is seeking an Assistant Store Manager in Houston. This role involves leading store operations, ensuring excellent customer service, and supporting the Store Manager. Ideal candidates will have management experience and strong communication skills. Join a dynamic team focused on customer satisfaction and operational excellence.

Benefits

Medical/Dental/Vision Coverage

401(k)

Vacation

Advancement Opportunities

Ongoing Training

Qualifications

• At least one year management experience in hospitality, financial services, retail, or restaurant industries.
• Fluent in English; bilingual in English/Spanish is a plus.

Responsibilities

• Maintain exemplary customer service and build relationships.
• Support the Store Manager in implementing strategies to meet store goals.
• Analyze financial data to increase sales.

Skills

Customer Focus

Communication

Teamwork

Integrity

Job description

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This job is located at: 13378 Wood Forest

PLS Overview

Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” emphasizes our focus on customers, who are at the center of everything we do. Our dedicated team members go above and beyond daily. Headquartered in Chicago, the PLS Group operates over 200 financial service centers across 12 states. We provide convenient financial products and services through check cashing stores, aiming to meet consumers' daily financial needs with transparency and affordability. Founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview

Assistant Store Managers lead store operations to deliver excellent customer service, achieve operational and financial goals, and adhere to company policies. They perform all duties of a Customer Service Representative, assist the Store Manager with daily operations, and step in as acting manager when needed.

Job Responsibilities

• Maintain exemplary customer service and build relationships to encourage repeat business
• Foster a strong customer service culture
• Support the Store Manager in implementing strategies to meet store goals
• Assist in recruiting, developing, and motivating team members
• Ensure compliance with all regulations
• Perform CSR duties and supervise CSR activities in the absence of the Store Manager
• Analyze financial data to increase sales
• Market within the community to grow market share and revenue
• Resolve customer complaints to enhance satisfaction
• Assist with scheduling, cash management, and store audits
• Review communication and training materials to stay updated on policies
• Maintain a clean and organized store environment
• Perform other duties as assigned

Job Requirements

• At least one year management experience in hospitality, financial services, retail, or restaurant industries
• Willingness and ability to engage with customers
• Ability to develop positive customer relationships
• Strong desire to exceed goals and motivate teams
• Excellent communication skills
• High-energy, collaborative management style
• Professional appearance and demeanor
• Honesty and integrity
• Flexible working hours, including early mornings, evenings, weekends, and holidays
• Fluent in English; bilingual in English/Spanish is a plus

Working Conditions and Physical Requirements

• Ability to stand for extended periods
• Lift up to 15 lbs. as needed
• Work in confined spaces and noisy environments
• Manage multiple tasks and handle interruptions effectively

Benefits

Eligible team members enjoy medical/dental/vision coverage, 401(k), vacation, advancement opportunities, and ongoing training.

Core Values

We demonstrate our Core Values in all positions:

• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or other protected characteristics. We are a drug-free workplace. Reasonable accommodations are available for applicants with disabilities. Contact [e-mail] for assistance.

For jobs in Los Angeles, qualified applicants with criminal histories will be considered per the Fair Chance Initiative for Hiring Ordinance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

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