Assistant Store Manager

PLS Financial Services, Inc.; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading financial services provider is seeking an Assistant Store Manager in Houston. The role involves leading store operations, ensuring exceptional customer service, and managing team activities. Ideal candidates will have management experience and strong communication skills. Join a dynamic team focused on customer service and operational excellence.

Benefits

Medical/Dental/Vision Coverage

401(k)

Vacation

Advancement Opportunities

Ongoing Training

Qualifications

• At least one year of management experience in hospitality, financial services, retail, or restaurant industries.
• Fluent in English; bilingual in English/Spanish is a plus.

Responsibilities

• Lead store operations to deliver outstanding customer service.
• Assist in implementing strategies to meet store goals.
• Support recruitment, development, and motivation of store team members.

Skills

Customer Service

Relationship Building

Communication

Management

Collaboration

Job description

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This job is located at: 5823 Gulf Freeway, Suite 100

PLS Overview

Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” emphasizes our focus on customers, recognizing that our exceptional team members go above and beyond daily. Headquartered in Chicago, the PLS Group operates over 200 financial service centers across 12 states, offering convenient, transparent, and affordable financial products to help customers manage their daily needs. Founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview

Assistant Store Managers lead store operations to deliver outstanding customer service, meet all operational and financial goals, and adhere to company policies. They perform all Customer Service Representative duties, assist the Store Manager in daily operations, and in the absence of the Store Manager, direct all team members’ activities.

Job Responsibilities

• Maintain exemplary customer service and build relationships to encourage repeat business.
• Foster a strong customer service culture within the store.
• Assist in implementing strategies to meet store goals.
• Support recruitment, development, and motivation of store team members.
• Ensure compliance with all regulations.
• Perform CSR duties and supervise CSR activities in the absence of the Store Manager, including transactions and cash handling.
• Analyze financial data to increase sales and maximize profitability.
• Engage in community marketing to grow market share and revenue.
• Resolve customer complaints to improve satisfaction.
• Assist with scheduling, cash management, and store audits.
• Review all communications and training materials to stay updated on policies.
• Maintain a clean, organized store environment.
• Perform other duties as assigned.

Job Requirements

• At least one year of management experience in hospitality, financial services, retail, or restaurant industries.
• Ability and confidence to engage with customers.
• Strong relationship-building skills.
• Desire to exceed company initiatives and inspire team excellence.
• Excellent communication and presentation skills.
• High-energy, collaborative management style.
• Professional appearance and demeanor.
• Honesty and integrity.
• Flexibility to work early mornings, evenings, weekends, and holidays.
• Fluent in English; bilingual in English/Spanish is a plus.

Working Conditions and Physical Requirements

• Ability to stand for extended periods.
• Lift up to 15 lbs. with minimal assistance.
• Work in confined spaces and noisy environments.
• Manage multiple tasks and handle interruptions effectively.

Benefits

Eligible team members enjoy medical/dental/vision coverage, 401(k), vacation, advancement opportunities, and ongoing training.

Core Values

• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer and a drug-free workplace. We provide accommodations for applicants with disabilities. For assistance, contact [e-mail]. Qualified applicants with criminal histories will be considered, in accordance with local laws.