Assistant Store Manager

89th & Madison; Grove City (Mercer County); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Sick Day allowance

Attractive discounts on products

Employee Wellness programs

Monthly Bonus incentives

Job summary

89th & Madison is seeking an Assistant Store Manager to drive sales and customer satisfaction in our U.S. retail locations.

You will shape store strategy, oversee opening/closing, inventory management, and visual merchandising, and collaborate with the team to meet store objectives. The role requires retail leadership with coaching skills, strong communication, and tech proficiency across POS and CRM systems.

Qualifications

• Minimum 1 year in Assistant Manager responsibilities.
• Strong sales focus with coaching abilities.
• Excellent communication and tech literacy.

Responsibilities

• Achieve store sales goals while mentoring the team.
• Develop and execute sales strategies to increase revenue and customer satisfaction.
• Collect and manage client information including contact details.
• Identify customer needs and address concerns promptly.
• Understand store merchandise, pricing, and floor/stockroom layouts.
• Maintain housekeeping and visual merchandising standards.
• Use POS, CRM, and inventory tools effectively.
• Follow loss prevention policies and inventory security measures.
• Adhere to store policies for smooth, secure operations.

Skills

Retail management

Sales leadership

Customer service

Communication

Tech proficient

Team coaching

Tools

POS systems

CRM systems

Inventory software

Job description

The Assistant Store Manager is a key driver of sales and customer satisfaction within our retail stores. Responsible for shaping a comprehensive store strategy aligned with our corporate values and mission, the individual oversees operational aspects including opening/closing procedures, inventory management, and visual merchandising. The ASM actively collaborates to achieve store objectives and facilitates team development. The employees? weekly hours will be adjusted to 32 or fewer as per business needs.

Responsibilities

• Achieve personal and store sales goals, setting a positive example for the team and fostering the development of sales skills among team members.
• Develop and implement effective sales strategies to enhance revenue, ensuring an exceptional customer experience while maintaining key performance indicators.
• Thoughtfully collect and manage client information, including phone numbers, email addresses, and physical addresses.
• Demonstrate strong problem-solving skills by promptly identifying customer needs and addressing concerns, if raised.
• Display a comprehensive understanding of store merchandise, pricing models, and familiarity with the sales floor and stockroom layout.
• Uphold high standards of housekeeping and visual merchandising to create an inviting store environment.
• Utilize proficiency in various computer systems and applications, including POS, CRM systems, and inventory management tools.
• Implement the store's inventory security measures, adhering to the company's loss prevention program.
• Adhere to all operational policies and procedures outlined by the store, ensuring smooth and secure operation.

Requirements

• Prior retail management experience, ideally with 1+ years in Assistant Manager responsibilities.
• A results-oriented individual with a strong sales focus, capable of leading and coaching team members towards success.
• Possess a positive, high-energy, friendly, and engaging personality; willingness to initiate customer interactions and guide them through the store.
• Strong verbal and written communication skills, enabling effective interactions with customers and corporate partners.
• Proficient with technology, including the ability to operate retail POS systems, Microsoft Office, email, etc.
• Ability to lift, carry, or move objects weighing up to 40 pounds when merchandising the sales floor. Comfortable with using ladders or stairs.
• Demonstrated proficiency in coaching and mentoring employees, fostering a collaborative and growth-oriented team environment.

Benefits

• Sick Day allowance for unforeseen health needs.
• Attractive Discounts on products.
• Employee Wellness programs to promote a healthy work-life balance.
• Monthly Bonus incentives to recognize and reward outstanding performance.