Assistant Store Manager

89th & Madison; Aurora (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sick day allowance

Product discounts

Wellness programs

Monthly bonus incentives

Job summary

89th & Madison is seeking an Assistant Store Manager to drive sales and customer satisfaction in our Aurora, IL location. You will shape store strategy, oversee opening/closing, inventory, and visual merchandising, and support team development.

The role requires retail management experience, a proactive, high-energy attitude, strong communication, and comfort with POS and office software. You will lead by example and help the team deliver exceptional store performance.

Qualifications

• Retail management experience with 1+ years in assistant manager duties.
• Results-driven with ability to lead and coach team members.
• Positive, energetic personality and proactive customer engagement.
• Strong verbal and written communication with customers and partners.
• Proficient with POS, Microsoft Office, and email.
• Physical ability to lift up to 40 pounds and use ladders.
• Proven coaching and mentoring skills.

Responsibilities

• Achieve personal and store sales goals and develop sales skills in the team.
• Develop and implement sales strategies to boost revenue and customer experience.
• Collect and manage client information (phone, email addresses, and physical addresses).
• Identify customer needs and address concerns promptly.
• Understand store merchandise, pricing, and floor/stockroom layout.
• Maintain housekeeping and visual merchandising standards.
• Operate POS, CRM, and inventory management tools.
• Follow loss prevention and store policies.
• Ensure smooth and secure store operations.

Skills

Retail management

Assistant Manager experience

Coaching

Sales focus

Communication skills

Tech proficiency

Tools

POS systems

Microsoft Office

CRM systems

Inventory management tools

Job description

The Assistant Store Manager is a key driver of sales and customer satisfaction within our retail stores. Responsible for shaping a comprehensive store strategy aligned with our corporate values and mission, the individual oversees operational aspects including opening/closing procedures, inventory management, and visual merchandising. The ASM actively collaborates to achieve store objectives and facilitates team development. The employees? weekly hours will be adjusted to 32 or fewer as per business needs.

Responsibilities

• Achieve personal and store sales goals, setting a positive example for the team and fostering the development of sales skills among team members.
• Develop and implement effective sales strategies to enhance revenue, ensuring an exceptional customer experience while maintaining key performance indicators.
• Thoughtfully collect and manage client information, including phone numbers, email addresses, and physical addresses.
• Demonstrate strong problem-solving skills by promptly identifying customer needs and addressing concerns, if raised.
• Display a comprehensive understanding of store merchandise, pricing models, and familiarity with the sales floor and stockroom layout.
• Uphold high standards of housekeeping and visual merchandising to create an inviting store environment.
• Utilize proficiency in various computer systems and applications, including POS, CRM systems, and inventory management tools.
• Implement the store's inventory security measures, adhering to the company's loss prevention program.
• Adhere to all operational policies and procedures outlined by the store, ensuring smooth and secure operation.

Requirements

• Prior retail management experience, ideally with 1+ years in Assistant Manager responsibilities.
• A results-oriented individual with a strong sales focus, capable of leading and coaching team members towards success.
• Possess a positive, high-energy, friendly, and engaging personality; willingness to initiate customer interactions and guide them through the store.
• Strong verbal and written communication skills, enabling effective interactions with customers and corporate partners.
• Proficient with technology, including the ability to operate retail POS systems, Microsoft Office, email, etc.
• Ability to lift, carry, or move objects weighing up to 40 pounds when merchandising the sales floor. Comfortable with using ladders or stairs.
• Demonstrated proficiency in coaching and mentoring employees, fostering a collaborative and growth-oriented team environment.

Benefits

• Sick Day allowance for unforeseen health needs.
• Attractive Discounts on products.
• Employee Wellness programs to promote a healthy work-life balance.
• Monthly Bonus incentives to recognize and reward outstanding performance.