Assistant Store Manager

Cole-Haan; Florida; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401k match

Paid vacation

Paid holidays

Sick pay

Employee discount

Job summary

Cole Haan is seeking an Assistant Store Manager in Florida to lead in-store operations, drive sales, and achieve profitability targets while upholding the brand’s philosophy and policies.

You will coach a high-performing team, execute visual merchandising standards, and ensure exceptional customer service. The role requires flexibility, strong English communication, and a customer-obsessed mindset to foster a positive store culture.

Qualifications

• BA in Business Administration or related field required.
• 2-3 years of high-volume store management experience.
• Flexible schedule including nights and weekends.
• Strong knowledge of retail operations and loss prevention.
• Proficient in POS systems and Microsoft Office.

Responsibilities

• Deliver financial results by achieving sales and KPI goals.
• Exceed EBITDA budget by managing payroll, supplies, and facilities.
• Coach and develop staff to exceed individual and store goals.
• Recruit, hire, train, and build a talent pipeline.
• Address performance issues promptly using company tools.
• Create a culture of customer obsession and exceptional service.
• Deliver consistent customer service and feedback to management.
• Maintain visual merchandising standards per company guidelines.
• Communicate customer, market, and product feedback regularly.
• Ensure loss prevention, health and safety, and policy compliance.

Skills

Retail operations

Staff development

Customer service

Merchandising

Inventory control

Budgeting

English fluency

Education

BA in Business Administration

Tools

POS systems

Microsoft Office

Job description

Assists in the direction of all in-store activities to achieve sales and profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. The assistant store manager will support the implementation of the strategic direction of their store location to achieve all objectives and projects assigned by Cole Haan while maintaining a healthy team culture and store environment.CORE ACCOUNTABILITIES:Deliver financial results:Drive financial growth by achieving sales and key KPI goalsExceed store EBITDA budget through responsibly managing payroll, supplies, and facilitiesCoach and develop staff to exceed individual and store goalsBuild a dedicated and good-natured team:Support and maintain a positive store environment by leading and developing a quality store teamAssists in recruiting, hiring, training, and building a talent pipelineUrgently address and partner on performance issues using the Company toolsCreate a culture of customer obsession that caters to the extraordinary achiever:Deliver extraordinary customer service through your store teamExecute and maintain visual merchandising standards consistent with company expectationsConsistently communicate customer, market, and product feedbackDeliver operational consistency:Achieve all operational objectives with regards to loss prevention, health, and safetySupports the team to ensure compliance of all company policies and proceduresAs an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals - regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.Requirements:BA in Business Administration, or related field preferred.Candidates must be at least 18 years of age2-3 years of high volume store management experience.Must have the availability and the ability to work a flexible schedule to meets the demands of a retail business and retail consumer which may include regular nights, weekends, long and short shifts.Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.Strong Computer skills: POS Systems and Microsoft Office, Math Skills and Phone Skills.Staff Development Experience: Knowledge in staffing, coaching, counselling, training and development.Able to accomplish multiple tasks in a fast-paced environment.Able to work effectively with others in a team-oriented environment and provide excellent customer service.Able to effectively communicate in verbal and written English.Ability to lift, push, and pull up to 25-50 pounds occasionally.Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.Req Benefits: FT Role-ASM/SM: Medical/vision/dental/life/disability insurance. 401k, employer match, paid vacation, paid holidays, sick pay up to 80 hours in a plan year, and employee discount.Compensation: Pay Range $24.00-$26.00.