Assistant Store Manager

Cole Haan; Florida; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical vision dental life insurance

401k employer match

Paid vacation

Paid holidays

Sick pay up to 80 hours

Employee discount

Job summary

Cole Haan is seeking an Assistant Store Manager to drive sales, lead a high-performing team, and maintain store standards. This role oversees recruiting, training, and customer service while upholding policies and visual standards. The position requires flexibility to cover peak hours and weekends in a busy retail environment.

The role emphasizes profitability, team culture, and ensuring a positive customer experience aligned with Cole Haan's philosophy.

Qualifications

• BA in Business Administration or related field preferred.
• Candidates must be at least 18 years of age.
• 2–3 years of high-volume store management experience.
• Flexible schedule including nights, weekends, long/short shifts.
• Retail operations knowledge: sales, service, merchandising, inventory, budgets, loss prevention.
• Strong computer skills: POS systems, Microsoft Office; math/phone skills.
• Staff development experience: staffing, coaching, training.
• Ability to multi-task in a fast-paced environment.
• Team player with excellent customer service.
• Clear verbal and written English communication.

Responsibilities

• Drive sales and KPI targets to grow store profitability.
• Exceed EBITDA by managing payroll, supplies, and facilities responsibly.
• Coach and develop staff to meet store goals.
• Recruit, hire, train, and build a talent pipeline.
• Deliver extraordinary customer service and maintain visual merchandising standards.
• Communicate customer, market, and product feedback.
• Ensure loss prevention, health and safety compliance.
• Adhere to all company policies and procedures.

Skills

Store management

Staff development

Customer service

Merchandising

Budgeting

Loss prevention

POS systems

Microsoft Office

English communication

Team leadership

Education

Bachelor's degree in Business Administration

Tools

POS Systems

Microsoft Office

Job description

Assists in the direction of all in-store activities to achieve sales and profitability targets, and to ensure long‑term business growth in accordance with company philosophy and established policies and procedures. The assistant store manager will support the implementation of the strategic direction of their store location to achieve all objectives and projects assigned by Cole Haan while maintaining a healthy team culture and store environment.

Core Accountabilities

• Drive financial growth by achieving sales and key KPI goals
• Exceed store EBITDA budget through responsibly managing payroll, supplies, and facilities
• Coach and develop staff to exceed individual and store goals

Build a Dedicated And Good-natured Team

• Support and maintain a positive store environment by leading and developing a quality store team
• Assists in recruiting, hiring, training, and building a talent pipeline
• Urgently address and partner on performance issues using the Company tools

Create a culture of customer obsession that caters to the extraordinary achiever

• Deliver extraordinary customer service through your store team
• Execute and maintain visual merchandising standards consistent with company expectations
• Consistently communicate customer, market, and product feedback

Deliver Operational Consistency

• Achieve all operational objectives with regards to loss prevention, health, and safety
• Supports the team to ensure compliance of all company policies and procedures

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

Requirements

• BA in Business Administration, or related field preferred.
• Candidates must be at least 18 years of age
• 2-3 years of high volume store management experience.
• Must have the availability and the ability to work a flexible schedule to meets the demands of a retail business and retail consumer which may include regular nights, weekends, long and short shifts.
• Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
• Strong Computer skills: POS Systems and Microsoft Office, Math Skills and Phone Skills.
• Staff Development Experience: Knowledge in staffing, coaching, counselling, training and development.
• Able to accomplish multiple tasks in a fast-paced environment.
• Able to work effectively with others in a team-oriented environment and provide excellent customer service.
• Able to effectively communicate in verbal and written English.
• Ability to lift, push, and pull up to 25-50 pounds occasionally.
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.

State Specific Wage Information

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $24.00-$26.00.

Wage Info

Pay Range $24.00-$26.00.

Benefits

FT Role-ASM/SM: Medical/vision/dental/life/disability insurance. 401k, employer match, paid vacation, paid holidays, sick pay up to 80 hours in a plan year, and employee discount.