Assistant Store Manager

Goodwill; Ellensburg (WA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

401(k) Retirement Plan

Vacation time (80 hours/yr)

10 paid Holidays

Sick leave (8 days prorated)

Employee merchandise discounts

Career growth opportunities

Job summary

Goodwill in Ellensburg, WA is seeking an Assistant Store Manager to provide leadership to retail staff and support store operations. The role oversees cash handling, inventory management, and customer experience, ensuring regulatory compliance and safe working conditions.

The hourly rate is $20.00, with responsibilities spanning opening/closing, staffing, and loss prevention cooperation. The position emphasizes team development, store performance, and adherence to policies while promoting

Qualifications

• High School diploma or GED equivalent.
• Three years related experience in retail supervision or management with proven incremental supervisory advancement.
• Exceptional analytical, judgment, decision-making and communications skills.
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus.

Responsibilities

• Support Store Manager in achieving operational, financial, and customer service objectives.
• Perform store opening and closing procedures and responsibilities.
• Provide daily leadership and oversight of retail operations to ensure efficient store performance.
• Maximize sales through stock rotation, merchandising, signage, and inventory levels of new and used goods.
• Ensure store audits are completed and maintained at or above established standards.
• Lead and coordinate semi-annual inventory processes and follow-up activities.
• Monitor cash handling procedures and ensure compliance with policies.
• Oversee supply ordering and inventory management processes.
• Delegate assignments to staff to support efficient operations.
• Manage payroll within budget and maintain records and documentation.

Skills

Retail supervision experience

Leadership

Communication

Customer service

Education

High School diploma or GED

Job description

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racismand advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Right now, our Ellensburg , WA store is seeking an Assistant Store Manager!

Position Summary: The Assistant Store Manager provides direct supervision and leadership to all retail supervisors and hourly retail team members who have access to the vault, registers, or cash handling functions. This position is responsible for supporting the day-to-day operation of the retail store, ensuring operational excellence, regulatory compliance, exceptional customer service, and a safe and productive work environment. The Assistant Store Manager partners with the Store Manager to achieve sales, operational, staffing, and customer experience goals while supporting the mission and values of Goodwill.

Hourly Rate: $20.00 per hour

Essential Duties and Responsibilities: The Assistant Store Manager responsibilitiesi nclude the following and other duties as assigned:

Store Operations & Retail Leadership

• Support the Store Manager in achieving operational, financial, and customer service objectives within the retail environment.
• Perform all store opening and closing procedures and responsibilities
• Provide daily leadership and oversight of retail operations to ensure efficient store performance and a positive customer experience.
• Maximize sales through proper stock rotation, merchandising, signage, and inventory levels of new and used goods
• Assure a continuous flow of product through production support and partnership with inventory and new goods
• Ensure store audits are completed and maintained at or above established standards.
• Lead and coordinate semi-annual inventory processes, including preparation, execution, and follow-up activities.
• Monitor safe access procedures and ensure all cash handling activities comply with company policies and established controls.
• Oversee supply ordering and inventory management processes to support retail operations.
• Delegate work assignments appropriately to retail supervisors and hourly retail team members to support efficient store operations.
• Monitor operating expenses and assist in managing store budgets, including monthly and annual reporting requirements.
• Ensure payroll expenses remain within budget parameters.
• Ensure payroll records, timekeeping, wage requests, and employee documentation are accurate and current.
• Process and maintain records for employee reimbursements, petty cash, and travel-related expenses.
• Ensure building systems and facilities are properly maintained by submitting and monitoring maintenance requests.
• Actively participate in interviewing , onboarding, and training retail employees in accordance with Goodwill's hiring guidelines and practices.
• Serve as the store's security “captain” partnering with management and Loss Prevention to protect company assets from internal and external theft.
• Promote awareness and adherence to all company policies related to asset protection, cash control, and operational compliance within the retail store environment.
• Investigate, document, and communicate security incidents and operational concerns as appropriate .
• Ensure Loss Prevention (LP) audits are completed and maintained at acceptable levels.
• Verify that security and safety systems are operational, including door locks, alarms, bank deposits, refunds, vouchers, and incident reporting procedures.

Customer Service

• Deliver and model exceptional customer service standards for a diverse customer base.
• Foster a positive, welcoming, and inclusive retail shopping experience for customers, donors, and employees.
• Resolve customer concerns professionally and efficiently while maintaining a focus on customer satisfaction and relationship building.

Location(s)

Ellensburg , Washington , United States

Requirements

Qualifications/Basic Job Requirements:

• High School diploma or GED equivalent
• Three years related experience in retail supervision or management with proven incremental supervisory advancement
• Exceptional analytical, judgment, decision-making and communications skills
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus

We Have You Covered! Benefits Offered:

• Medical, Vision, and Dental (M/V/D) insurance coverage for employees.
• We provide coverage for you, with a portion of the employee premium paid by Goodwill.
• Dependent coverage is available, with the cost being the responsibility of the employee
• Accident & Life insurance options to ensure financial protection.
• 401(k) Retirement Plan
• Vacation (1-4 Years: 80 hours annually)
• 10 paid Holidays annually
• 8 days prorated sick leave annually
• Access to Childcare Benefits throughUpwards
• Parental leave covered by sick/vacation hours
• All employees receive merchandise discounts
• We strongly believe in promoting from within, and have multiple avenues for career growth

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Language Skills: Ability to read and interpret hard data and metrics. Ability to write creatively and articulately with an emphasison tact and diplomacy.Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average.Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget .

Computer Skills: To perform this job successfully, an individual should have knowledgeofMicrosoft Office products, specifically Word,Excel,and PowerPoint.

Other Skills and Abilities: Comprehensive understanding of all aspects of Assistant Store Manager

Certificates, Licenses, Registrations: Washington State Driver’s License required

Other Qualifications: Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk, hear and type. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

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