Assistant Store Manager - FT

Goodwill of the Olympics & Rainier Region; Lakewood (WA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

Employee discounts

Job summary

Goodwill of the Olympics & Rainier Region in Lakewood, WA is seeking an Assistant Store Manager to lead retail supervisors and hourly team members, ensuring operations run smoothly and customers receive exceptional service.

You will partner with the Store Manager to meet sales, inventory, and staffing goals while upholding Goodwill's mission and values in a welcoming, inclusive shopping environment for donors and customers.

Qualifications

• High School diploma or GED equivalent.
• 3+ years retail supervision or management experience.
• Strong analytical, judgment, decision‑making, and communication skills.
• Excellent coaching and interpersonal abilities.

Responsibilities

• Supervise retail supervisors and hourly team members to support operations.
• Oversee store opening/closing, cash handling, and audits.
• Drive sales through stock rotation, merchandising, and inventory management.
• Coordinate interviews, onboarding, and staff training per guidelines.
• Monitor budgets, payroll, and expenses.

Skills

Retail leadership

Customer service

Analytical skills

Communication

Staff coaching

Education

High school diploma or GED

Job description

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Right now, our Lakewood, WA store is seeking an Assistant Store Manager!

Position Summary

The Assistant Store Manager provides direct supervision and leadership to all retail supervisors and hourly retail team members who have access to the vault, registers, or cash handling functions. This position is responsible for supporting the day-to-day operation of the retail store, ensuring operational excellence, regulatory compliance, exceptional customer service, and a safe and productive work environment. The Assistant Store Manager partners with the Store Manager to achieve sales, operational, staffing, and customer experience goals while supporting the mission and values of Goodwill.

Hourly Rate: $20.00 per hour

Essential Duties and Responsibilities

The Assistant Store Manager responsibilities include the following and other duties as assigned:

Store Operations & Retail Leadership

• Support the Store Manager in achieving operational, financial, and customer service objectives within the retail environment.
• Perform all store opening and closing procedures and responsibilities
• Provide daily leadership and oversight of retail operations to ensure efficient store performance and a positive customer experience.
• Maximize sales through proper stock rotation, merchandising, signage, and inventory levels of new and used goods
• Assure a continuous flow of product through production support and partnership with inventory and new goods
• Ensure store audits are completed and maintained at or above established standards.
• Lead and coordinate semi-annual inventory processes, including preparation, execution, and follow-up activities.
• Monitor safe access procedures and ensure all cash handling activities comply with company policies and established controls.
• Oversee supply ordering and inventory management processes to support retail operations.
• Delegate work assignments appropriately to retail supervisors and hourly retail team members to support efficient store operations.
• Monitor operating expenses and assist in managing store budgets, including monthly and annual reporting requirements.
• Ensure payroll expenses remain within budget parameters.
• Ensure payroll records, timekeeping, wage requests, and employee documentation are accurate and current.
• Process and maintain records for employee reimbursements, petty cash, and travel-related expenses.
• Ensure building systems and facilities are properly maintained by submitting and monitoring maintenance requests.
• Actively participate in interviewing, onboarding, and training retail employees in accordance with Goodwill's hiring guidelines and practices.

Loss Prevention, Safety, & Asset Protection

• Serve as the store's security “captain” partnering with management and Loss Prevention to protect company assets from internal and external theft.
• Promote awareness and adherence to all company policies related to asset protection, cash control, and operational compliance within the retail store environment.
• Investigate, document, and communicate security incidents and operational concerns as appropriate.
• Ensure Loss Prevention (LP) audits are completed and maintained at acceptable levels.
• Verify that security and safety systems are operational, including door locks, alarms, bank deposits, refunds, vouchers, and incident reporting procedures.

Customer Service

• Deliver and model exceptional customer service standards for a diverse customer base.
• Foster a positive, welcoming, and inclusive retail shopping experience for customers, donors, and employees.
• Resolve customer concerns professionally and efficiently while maintaining a focus on customer satisfaction and relationship building.

Qualifications/Basic Job Requirements

• High School diploma or GED equivalent
• 3+ years related experience in retail supervision or management with proven incremental supervisory advancement
• Exceptional analytical, judgment, decision‑making and communications skills
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus

We Have You Covered! Benefits Offered

• Medical, Vision, and Dental (M/V/D) insurance coverage for employees.
  • We provide coverage for you, with a portion of the employee premium paid by Goodwill.
  • Dependent coverage is available, with the cost being the responsibility of the employee