Assistant Store Manager

GUESS?, Inc.; Concord (NC); On-site; USD 60,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager to enhance customer experience and drive sales in Concord, NC. The role involves training staff, maintaining store standards, and ensuring exceptional customer service. Candidates should have a proven track record in sales and team development. This full-time position offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum two years of experience driving sales and training a team.
• Proficiency in personal computer use and detailed report analysis.

Responsibilities

• Oversee customer experience and staff training.
• Ensure excellent customer service and maintain store standards.
• Meet sales goals and manage payroll effectively.

Skills

Customer Service

Leadership

Communication

Integrity

Adaptability

Education

High School Education or Equivalent

Tools

Personal Computer

Job description

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Position Overview

Job Description

Position Overview

The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.

Reports To: Store ManagerSupervises: Assists management with all sales associates, desk associates, and stock associatesEssential FunctionsPeople Development

• Training Completion: Ensure all associates complete training per company guidelines.
• Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.
  
  

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.
  
  

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
  
  

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.
  
  

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.
  
  

Job Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.
  
  

Brand

GUESS Factory

Store

3997

Store Address

1 Bass Pro Mills Dr, Unit 534 - Concord, ON L4K5W4

Accommodations

Accommodations are available for applicants with disabilities in the Company’s recruitment processes. Should you require accommodation in the recruitment process, contact us here .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Apparel and Fashion

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