EMS Assistant Store Manager

Mountain Warehouse; West Lebanon (NH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead a dynamic team in delivering exceptional customer experiences. This role emphasizes leadership, operational excellence, and sales performance in a collaborative environment. You will inspire your team, drive training, and maintain high standards of service and visual merchandising. With a focus on achieving sales targets and fostering community connections, this position offers a rewarding opportunity to shape a positive retail experience. Join a supportive environment that values your contributions and offers a competitive bonus structure.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

Length of Service Awards

Uniform Allowance

Qualifications

• Passionate about creating outstanding customer experiences.
• Proven track record in retail management and leadership.

Responsibilities

• Lead a motivated team to deliver exceptional customer service.
• Assist in daily store operations and maintain high standards.
• Support sales targets and monitor key performance indicators.

Skills

Leadership

Team Development

Customer Service

Sales Strategy

Communication

Problem-Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Join to apply for the EMS Assistant Store Manager role at Mountain Warehouse

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Join to apply for the EMS Assistant Store Manager role at Mountain Warehouse

Description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, EMS has the perfect opportunity for you!

Application Deadline: 31 July 2025

Department: USA Retail

Location: EMS West Lebanon (VWL)

We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

• Leadership & Team Development:
  • Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
  • Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
  • Drive training and development, empowering your team to excel and grow.
  • Communicate clearly and transparently, ensuring alignment and trust across the team.
  • Keep the team well-informed with product knowledge to deliver outstanding customer service.
• Operational Excellence:
  • Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
  • Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
  • Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
  • Play an active role in recruiting and retaining top talent to build a strong and motivated team.
• Sales & Performance:
  • Support in meeting and exceeding sales targets, driving profitability through effective strategies.
  • Monitor key performance indicators (KPIs) to track and sustain store success.
  • Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
  • Implement proactive loss prevention strategies to protect the store’s profitability.
• Customer Experience:
  • Lead by example in delivering exceptional customer service at every opportunity.
  • Address customer feedback promptly, ensuring satisfaction and brand loyalty.
  • Represent EMS with enthusiasm, professionalism, and a positive attitude.
  • Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We Would Like To Meet Someone Who Is

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

What's In It For You

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail