Assistant Store Manager

Community Choice Financial Family of Brands; Columbus (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager for our Columbus, Ohio location. This full-time, on-site role supports the Store Manager by supervising team members, ensuring smooth daily operations, and delivering strong customer experiences.

You will oversee cash handling, store appearance, performance metrics, and loss prevention, while coaching staff and supporting opening and closing procedures to drive sales and compliance.

Qualifications

• Customer-focused and service-oriented.
• Strong communication with customers, team, and leadership.
• Experience supervising staff and daily store operations.
• Awareness of loss prevention and asset protection.
• Retail, financial services, or customer-facing background preferred.
• Basic math, cash handling, and POS proficiency.

Responsibilities

• Oversee cash handling and transactions.
• Monitor and support daily store performance metrics.
• Train, coach, and develop team members.
• Contribute to sales and promotional activities.
• Assist with opening and closing procedures to ensure operational efficiency.

Skills

Customer service

Communication

Store management

Loss prevention

Retail experience

Education

High school diploma or equivalent

Tools

POS systems

Job description

Company Description Community Choice Financial Family of Brands is one of the nation’s largest consumer specialty finance companies, offering both online and in-store financial products and services across the country. The organization focuses on providing customers, team members, and communities with a wide range of choices to meet diverse financial needs. By expanding financial solutions and career opportunities, the company aims to strengthen and support the communities in which it operates. Team members join a growing network of brands that values collaboration, performance, and professional development. Individuals interested in long-term career growth will find opportunities to advance within a dynamic and evolving company.
Role Description The Assistant Store Manager is a full-time, on-site role based in Columbus, OH. This position supports the Store Manager in daily branch operations, including supervising team members, monitoring store performance, and ensuring compliance with company policies and procedures. The Assistant Store Manager helps deliver a positive customer experience by assisting with transactions, resolving customer issues, and promoting appropriate financial products and services. Day-to-day responsibilities include overseeing cash handling, maintaining store appearance and security, tracking performance metrics, and contributing to sales and promotional activities. The role also involves training and coaching team members, supporting loss prevention efforts, and participating in opening and closing procedures to ensure operational efficiency.
Qualifications

• Customer-focused abilities, including strong Customer Service and Customer Satisfaction skills.
• Effective Communication skills, with the ability to interact professionally with customers, team members, and leadership.
• Store Management capabilities, including supervising staff, supporting daily operations, and assisting with performance oversight.
• Retail Loss Prevention awareness, with skills in maintaining security, protecting company assets, and following compliance guidelines.
• Prior experience in retail, financial services, or a customer-facing environment is preferred.
• Basic math, cash handling, and computer proficiency, including use of point-of-sale systems.
• Ability to work flexible hours, stand for extended periods, and perform typical retail operational tasks.
• High school diploma or equivalent required; additional education or leadership experience is a plus.