Assistant Store Manager

L'AGENCE; Chicago (IL); On-site; USD 75,000 - 80,000; Full time

Job summary

L’AGENCE in Chicago is seeking an Assistant Store Manager to partner with the Store Manager to maximize sales and maintain exceptional customer service. This role requires leading a retail team, driving clienteling, and ensuring brand standards across visuals and merchandising.

You will analyze reports, develop staff, and coordinate with buying and planning for stock and promotions. The position demands 3–5 years of store leadership and strong Excel and ERP familiarity to uphold profitability.

Qualifications

• 3–5 years of retail store management experience.
• Experience in developing and maintaining store visuals.
• Leadership, training & development of retail staff.
• Knowledge of basic retail math and cash management techniques.
• Advanced Excel skills.

Responsibilities

• Maximizes sales through joint operational and commercial focus and takes action to obtain the highest level of profitability for the store.
• Ensures high-quality direct and indirect customer service by providing the best shopping experience for each customer.
• Coach and develop retail associates to meet store sales goals, visual presentation directives, and customer services standards.
• Responsible for the implementation of clienteling strategies.
• Analyzes selling reports and monthly profitability reports.
• Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
• Works closely with buying and planning team on merchandising and reorder needs.

Skills

Store visuals

Leadership & training

Retail math

Store management

Communication

Multitasking

Tools

ERP & accounting systems

Inventory software

Excel

MS Office

Job description

Company Description

Founded in 2008, L’AGENCE is a modern lifestyle brand that blends the effortless vibe of Southern California with refined Parisian style. The brand began with ready-to-wear and denim and has expanded into footwear, swimwear, belts, and hats, offering a versatile wardrobe for life on the go—from airport to gala and beachside to boardroom. L’AGENCE is carried globally in approximately 450 specialty stores and major retailers including Bergdorf Goodman, Neiman Marcus, Saks Fifth Avenue, Bloomingdale’s, Harrods, Printemps, and Holt Renfrew. Headquartered in Los Angeles, the brand also operates showrooms in New York City, Paris, and Seoul, creating opportunities to work within an international fashion environment.

Department

Retail

Location:

Chicago, Illinois

Compensation:

$75,000-$80,000

Role Description

Assistant Store Manager oversees the retail store team with the Store Manager and is responsible for maximizing retail sales and maintaining a high standard of customer service. They should strive to develop, maintain, and expand their customer base by capitalizing on high-profile clientele and sales.Ensures the retail establishment runs efficiently and effectively and also staffs and manages a retail sales team and provides leadership towards the achievement of maximum profitability.

Examples of Essential Duties and Responsibilities

• Maximizes sales through joint operational and commercial focus and takes action to obtain the highest level of profitability for the store.
• Ensures high-quality direct and indirect customer service by providing the best shopping experience for each customer.
• Exercise intellectual and creative discretion and judgment in the management and leadership of store employees.
• Coach and develop retail associates to meet store sales goals, visual presentation directives, and customer services standards.
• Responsible for the implementation of clienteling strategies.
• Analyzes selling reports and monthly profitability reports.
• Delegates’ authority and responsibility with accountability and follow-up.
• Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
• Has working knowledge and oversees the use of all Company systems in stores.
• Works closely with buying and planning team on merchandising and reorder needs.
• Ensures proper completion of cash office operational functions.
• Communicates and implement corporate directives to retail associates in a timely and effective manner.
• Manages and ensures the stock level is appropriate to maximize selling.
• Ensures the garment presentation, garment level, and visual standards are presented according to the brand.
• Ensures and follows up on all activities concerning campaigns, promotions, and sales activities of the store.
• Any other functions, duties, and projects as assigned.

Qualifications

• Experience in developing and maintaining store visuals.
• Experience in leadership, training & development of retail staff.
• Knowledge of basic retail math and cash management techniques.
• 3-5 years of retail store management experience.

Competencies & Skills

• Detailed understanding of inventory accounting and merchandise payable, is required.
• Solid working knowledge of major ERP, inventory and accounting systems.
• Advanced working knowledge of Excel is required and proficient in MS office.
• Solid communication skills including the ability to work well in a team environment or independently when tasked
• Ability to successfully manage multiple tasks with conflicting priorities

Physical Requirements:

• Must be able to stand for long periods.
• Must be able to reach overhead.
• Must be able to pick up 30-50lbs.
• Must be able to climb a ladder or step stool.

Requirements are representative of minimum levels of knowledge, skills and/or abilities.To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.Continued employment remains on an “at-will” basis.