Assistant Store Manager

Insomniacookies; Charleston (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay + bonus eligibility

Medical, dental, vision & pet insurance

Paid vacation + wellness days

Career development pipeline into BOM leadership

Free cookies every shift

Fun, fast‑paced team culture

Job summary

Insomnia Cookies is hiring an Assistant Bakery Operations Manager in Charleston, SC, responsible for leading bakery operations and developing team members. Ideal candidates will have over a year of leadership experience in a fast-paced environment and a strong focus on operational standards.

This full-time role offers competitive pay, benefits including health insurance, and a vibrant team culture with sweet perks like free cookies every shift.

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.

Responsibilities

• Execute all core bakery operations including inventory rotation and scheduling.
• Support recruiting, interviewing, and training of new staff.
• Manage bakery operations independently in the absence of the BOM.

Skills

Leadership in restaurant operations

Operational discipline

Coaching and developing team members

Problem-solving skills

Job description

Insomnia Cookies is actively hiring for a full-time, hourly Assistant Bakery Operations Manager at the Univ Blvd Charlotte NC store.

POSITION OVERVIEW

The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near-BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadership skills needed to run a bakery independently.

This role blends hands‑on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed.

KEY RESPONSIBILITIES

• Operational Execution
  • Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
  • Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards.
  • Support ordering, inventory accuracy, and shrink control.
  • Assist in schedule creation and labor execution to meet operational targets.
• Talent & Team Development
  • Support recruiting, interviewing, onboarding, and training of new staff.
  • Deliver consistent coaching and real‑time performance feedback.
  • Hold team members accountable to standards while reinforcing a growth mindset culture.
  • Ensure onboarding and training programs are executed to company standards.
• Leadership & Ownership
  • Manage bakery operations independently in the absence of the BOM.
  • Model urgency, accountability, and operational discipline.
  • Partner with BOM and Area leadership to identify operational gaps and implement solutions.
  • Maintain continuity of operations during leadership transitions or staffing shortages.

WHAT SUCCESS LOOKS LIKE

• Able to independently execute all BOM-level administrative and operational tasks.
• Bakery is fully staffed, trained, and operating at high standards.
• Strong culture of accountability and consistency.
• Acts as a reliable operational leader during any coverage scenario.
• Demonstrates clear readiness and upward mobility toward a BOM role.

QUALIFICATIONS & EXPERIENCE

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable working in fast‑paced, high‑volume environments.
• Ability to perform all bakery roles during peak business periods.
• Strong communication and problem‑solving skills.

SWEET POSITION PERKS

• Competitive pay + bonus eligibility.
• Medical, dental, vision & pet insurance.
• Paid vacation + wellness days.
• Career development pipeline into BOM leadership.
• Free cookies every shift.
• Fun, fast‑paced team culture.