Assistant Store Manager

Insomniacookies; Durham (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay + bonus eligibility

Medical, dental, vision & pet insurance

Paid vacation + wellness days

Career development pipeline into BOM leadership

Free cookies every shift

Fun, fast‑paced team culture

Job summary

Insomniacookies is seeking a full-time Assistant Bakery Operations Manager (ABOM) for our Durham, NC location. This leadership pipeline role focuses on operational excellence and talent development, preparing candidates for future Bakery Operations Manager roles.

The successful ABOM will execute core bakery operations, support staff development, and independently manage operations in the absence of the BOM. Key perks include competitive pay, medical benefits, and a fun team culture.

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.

Responsibilities

• Execute all core bakery operations, including inventory rotation.
• Support recruiting, interviewing, onboarding, and training of new staff.
• Manage bakery operations independently in the absence of BOM.

Skills

Leadership experience

Operational discipline

Coaching ability

Communication skills

Problem-solving skills

Job description

Insomnia Cookies is actively hiring for a full‑time, hourly Assistant Bakery Operations Manager (ABOM) at our Durham, NC store located at 1105 West Main Street, Durham, NC 27701. The Assistant Bakery Operations Manager is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near‑BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadership skills needed to run a bakery independently. This role blends hands‑on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed.

POSITION OVERVIEW

The Assistant Bakery Operations Manager is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near‑BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadership skills needed to run a bakery independently.

This role blends hands‑on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed.

KEY RESPONSIBILITIES

Operational Execution

• Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
• Support ordering, inventory accuracy, and shrink control
• Assist in schedule creation and labor execution to meet operational targets

Talent & Team Development

• Support recruiting, interviewing, onboarding, and training of new staff
• Deliver consistent coaching and real‑time performance feedback
• Hold team members accountable to standards while reinforcing a growth mindset culture
• Ensure onboarding and training programs are executed to company standards

Leadership & Ownership

• Manage bakery operations independently in the absence of the BOM
• Model urgency, accountability, and operational discipline
• Partner with BOM and Area leadership to identify operational gaps and implement solutions
• Maintain continuity of operations during leadership transitions or staffing shortages

WHAT SUCCESS LOOKS LIKE

• Able to independently execute all BOM‑level administrative and operational tasks
• Bakery is fully staffed, trained, and operating at high standards
• Strong culture of accountability and consistency
• Acts as a reliable operational leader during any coverage scenario
• Demonstrates clear readiness and upward mobility toward a BOM role

QUALIFICATIONS & EXPERIENCE

• 1+ year leadership experience in restaurant, retail, or hospitality operations
• Strong operational discipline and attention to detail
• Ability to coach and develop hourly team members
• Comfortable working in fast‑paced, high‑volume environments
• Ability to perform all bakery roles during peak business periods
• Strong communication and problem‑solving skills

SWEET POSITION PERKS

• Competitive pay + bonus eligibility
• Medical, dental, vision & pet insurance
• Paid vacation + wellness days
• Career development pipeline into BOM leadership
• Free cookies every shift
• Fun, fast‑paced team culture